Forum Discussion

Deanne001's avatar
Deanne001
Experienced Cover User
5 years ago

Not receiving verification email

This afternoon one of my client is not receiving their verification email when trying to login.  Haven't previously had an issue.  Upgraded to 2020.1 two days ago.  I can log into same file fine.  Th...
Jacksen's avatar
Jacksen
Valued User
5 years ago

Melisa_D 

I've had 3 users since i posted have issues not receiving emails for 2fa or password resets regardless of custom domain or gmail.

Melisa_D's avatar
Melisa_D
Former Staff
5 years ago

Hi Jacksen, 

 

Thanks for your post. If they're still experiencing issues with this can you please get them to add no-reply@myob.com to their address book or trusted sender list. 

 

Please do let us know how they go. 

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