Forum Discussion

GA1's avatar
5 years ago

Updating Email Address for Clients in MYOB Portal

I don't understand why MYOB won't allow you to update a user's (client) email address on the Portal.

(I think it's a bit inefficient to be honest, as some users are connected to multiple Portals.) Can someone please explain why this is the case? Or suggest a solution which doesn't involve creating a new user everytime a client changes their email address?

Or is creating a new user the only way to go about this?

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  • This is even more frustrating when the client goes to approve something and they are still logged in as their old email or the user/pass prefills and they are calling up asking why they can't see the task.

    • GA1's avatar

      Agreed! This happened to me this morning. It's such a time waster.

  •  Hi GA1 


    The email address is used behind the scene and linked to digital signatures applied to the documents.


    We recommend the old email user be renamed and then a new user added with the new email. 


    The old/incorrect email user can be removed from the portal if required.  This will stop them from being able to login with the old email address in error.


    Please refer to MYOB article - for more details.