I have removed the screenshot as there was private information. Can you please troubleshoot the following and let me know how you go:
Note: please make sure you're restarting AccountRight after each step, once restarted please attempt to update the ATO settings.
Reset Internet Explorer Default Settings Internet Options > Advanced > Restore Advanced Settings
Check Internet Explorer Settings: Ensure Internet Explorer version is version 9 or higher, you can check this by going to Internet explorer settings > About Internet Explorer If the version is 9 or higher try turning on the TLS 1.2 settings below. The following steps will turn on the TLS protocol, if you have any queries about your system security please speak to your IT professional:
Open Internet Explorer
Go to Settings
Go to the Advanced Tab
Restore advanced settings
Scroll down near the bottom and select TLS 1.2 Only. Note: We have seen some computers have required all 3 ticked. TLS 1.0, TLS 1.1 and TLS 1.2
Add as trusted Site: Internet Explorer options > Security > Trusted Sites > Sites > Type: "https://*.myob.com" > Add
Flush the DNS Cache:
1.Press the windows Start key on your keyboard (between the Ctrl and Alt keys).
2.In the search box, type cmd
3.In the list of results, right-click cmd.exe and choose Run as administrator. A command prompt window appears.
4.At the flashing cursor, type ipconfig/flushdns
5.Press Enter on your keyboard. A confirmation message should be displayed stating Successfully flushed the DNS Resolver Cache. If not, repeat steps 4 & 5 and ensure the command is typed correctly.
6.After the confirmation message has been displayed, close the command prompt window.
Make Internet Explorer the default Internet browser Internet Explorer Settings > Programs > Make Internet Explorer default browser
Enable Access Across Domains: Internet explorer > Internet explorer options > Security > Trusted Sites > Custom Level > look for miscellaneous > Access across domains > Enable
Thank you for your post. To update your email address for Single Touch Payroll please do the following:
Go to the Payroll command centre and click Payroll reporting.
Click Payroll Reporting Centre.
If prompted, sign in with your MYOB account details.
Click the ATO settings tab.
Enter your updated details.
Click Update details.
If you're still experiencing issues can you please confirm the exact error message you're receiving or please provide a screenshot so I can investigate.
I have removed the screenshot as there was private information. Can you please troubleshoot the following and let me know how you go:
Note: please make sure you're restarting AccountRight after each step, once restarted please attempt to update the ATO settings.
Reset Internet Explorer Default Settings Internet Options > Advanced > Restore Advanced Settings
Check Internet Explorer Settings: Ensure Internet Explorer version is version 9 or higher, you can check this by going to Internet explorer settings > About Internet Explorer If the version is 9 or higher try turning on the TLS 1.2 settings below. The following steps will turn on the TLS protocol, if you have any queries about your system security please speak to your IT professional:
Open Internet Explorer
Go to Settings
Go to the Advanced Tab
Restore advanced settings
Scroll down near the bottom and select TLS 1.2 Only. Note: We have seen some computers have required all 3 ticked. TLS 1.0, TLS 1.1 and TLS 1.2
Add as trusted Site: Internet Explorer options > Security > Trusted Sites > Sites > Type: "https://*.myob.com" > Add
Flush the DNS Cache:
1.Press the windows Start key on your keyboard (between the Ctrl and Alt keys).
2.In the search box, type cmd
3.In the list of results, right-click cmd.exe and choose Run as administrator. A command prompt window appears.
4.At the flashing cursor, type ipconfig/flushdns
5.Press Enter on your keyboard. A confirmation message should be displayed stating Successfully flushed the DNS Resolver Cache. If not, repeat steps 4 & 5 and ensure the command is typed correctly.
6.After the confirmation message has been displayed, close the command prompt window.
Make Internet Explorer the default Internet browser Internet Explorer Settings > Programs > Make Internet Explorer default browser
Enable Access Across Domains: Internet explorer > Internet explorer options > Security > Trusted Sites > Custom Level > look for miscellaneous > Access across domains > Enable
Please do let me know how you go.
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
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Have followed instructions to update details but message says unable to do try again!!! Have been trying for a few days now. Please advise Thank you
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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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STP ATO settings to update email address","moderationData":{"__ref":"ModerationData:moderation_data:653989"},"body":"
Thank you for your post. To update your email address for Single Touch Payroll please do the following:
\n\n
Go to the Payroll command centre and click Payroll reporting.
\n
Click Payroll Reporting Centre.
\n
If prompted, sign in with your MYOB account details.
\n
Click the ATO settings tab.
\n
Enter your updated details.
\n
Click Update details.
\n\n
If you're still experiencing issues can you please confirm the exact error message you're receiving or please provide a screenshot so I can investigate.
Thank you for your post. To update your email address for Single Touch Payroll please do the following:
\n\n
Go to the Payroll command centre and click Payroll reporting.
\n
Click Payroll Reporting Centre.
\n
If prompted, sign in with your MYOB account details.
\n
Click the ATO settings tab.
\n
Enter your updated details.
\n
Click Update details.
\n\n
If you're still experiencing issues can you please confirm the exact error message you're receiving or please provide a screenshot so I can investigate.
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I have removed the screenshot as there was private information. Can you please troubleshoot the following and let me know how you go:
\n
Note: please make sure you're restarting AccountRight after each step, once restarted please attempt to update the ATO settings.
\n\n
Reset Internet Explorer Default Settings Internet Options > Advanced > Restore Advanced Settings
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Check Internet Explorer Settings: Ensure Internet Explorer version is version 9 or higher, you can check this by going to Internet explorer settings > About Internet Explorer If the version is 9 or higher try turning on the TLS 1.2 settings below. The following steps will turn on the TLS protocol, if you have any queries about your system security please speak to your IT professional:
\n\n
Open Internet Explorer
\n
Go to Settings
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Go to the Advanced Tab
\n
Restore advanced settings
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Scroll down near the bottom and select TLS 1.2 Only. Note: We have seen some computers have required all 3 ticked. TLS 1.0, TLS 1.1 and TLS 1.2
\n\n
\n
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Add as trusted Site: Internet Explorer options > Security > Trusted Sites > Sites > Type: \"https://*.myob.com\" > Add
\n
\n
Flush the DNS Cache:\n
1.Press the windows Start key on your keyboard (between the Ctrl and Alt keys).
\n
2.In the search box, type cmd
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3.In the list of results, right-click cmd.exe and choose Run as administrator. A command prompt window appears.
\n
4.At the flashing cursor, type ipconfig/flushdns
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5.Press Enter on your keyboard. A confirmation message should be displayed stating Successfully flushed the DNS Resolver Cache. If not, repeat steps 4 & 5 and ensure the command is typed correctly.
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6.After the confirmation message has been displayed, close the command prompt window.
\n
\n
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Make Internet Explorer the default Internet browser Internet Explorer Settings > Programs > Make Internet Explorer default browser
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\n
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Enable Access Across Domains: Internet explorer > Internet explorer options > Security > Trusted Sites > Custom Level > look for miscellaneous > Access across domains > Enable
I have removed the screenshot as there was private information. Can you please troubleshoot the following and let me know how you go:
\n
Note: please make sure you're restarting AccountRight after each step, once restarted please attempt to update the ATO settings.
\n\n
Reset Internet Explorer Default Settings Internet Options > Advanced > Restore Advanced Settings
\n
\n
Check Internet Explorer Settings: Ensure Internet Explorer version is version 9 or higher, you can check this by going to Internet explorer settings > About Internet Explorer If the version is 9 or higher try turning on the TLS 1.2 settings below. The following steps will turn on the TLS protocol, if you have any queries about your system security please speak to your IT professional:
\n\n
Open Internet Explorer
\n
Go to Settings
\n
Go to the Advanced Tab
\n
Restore advanced settings
\n
Scroll down near the bottom and select TLS 1.2 Only. Note: We have seen some computers have required all 3 ticked. TLS 1.0, TLS 1.1 and TLS 1.2
\n\n
\n
\n
Add as trusted Site: Internet Explorer options > Security > Trusted Sites > Sites > Type: \"https://*.myob.com\" > Add
\n
\n
Flush the DNS Cache:\n
1.Press the windows Start key on your keyboard (between the Ctrl and Alt keys).
\n
2.In the search box, type cmd
\n
3.In the list of results, right-click cmd.exe and choose Run as administrator. A command prompt window appears.
\n
4.At the flashing cursor, type ipconfig/flushdns
\n
5.Press Enter on your keyboard. A confirmation message should be displayed stating Successfully flushed the DNS Resolver Cache. If not, repeat steps 4 & 5 and ensure the command is typed correctly.
\n
6.After the confirmation message has been displayed, close the command prompt window.
\n
\n
\n
Make Internet Explorer the default Internet browser Internet Explorer Settings > Programs > Make Internet Explorer default browser
\n
\n
\n
Enable Access Across Domains: Internet explorer > Internet explorer options > Security > Trusted Sites > Custom Level > look for miscellaneous > Access across domains > Enable
\n
\n\n
Please do let me know how you go.
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Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1744329190254":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1744329190254","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1744329190254":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1744329190254","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolutionList-1744329190254":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolutionList-1744329190254","value":{"emptyDescription":"No has been message solutions yet"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744329190254":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1744329190254","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744329190254":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744329190254","value":{"loadMore":"Show More"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744329190254":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744329190254","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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