Forum Discussion

CollTspt's avatar
CollTspt
Contributing User
2 days ago

Server update required

Hi there

I am using the SE edition on my computer & my boss logs into MYOB via network.

He is now receiving the following error message:

 

"Server update required. You're using AccountRight 2024.11, but the server you're connecting to has Unknown installed.  You should update AccountRight on the server, or install Unknown on this computer."

 

MYOB on my computer is fine.

This happened after I ran a Windows update on my computer.

 

Please advise how to rectify this so my boss can again log in to MYOB.

 

Thank you kindly

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 days ago

    Hi CollTspt,

     

    To resolve the issue, you need to uninstall the current version of AccountRight from your computer. You can do this by going to the Windows Control Panel, selecting Programs and Features, and then uninstalling the software. After that, download and install the full installer for the new version from this link. Additionally, you will need to speak with your network administrator or IT professional to install the new server version on your network. This should allow your boss to log in to MYOB without any issues.

     

    If you still encounter any issues after doing this, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Regards,

    Shella

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