Forum Discussion

CollTspt

Contributing User

2 months ago

Solved

Server update required

Hi there

I am using the SE edition on my computer & my boss logs into MYOB via network.

He is now receiving the following error message:

"Server update required. You're using AccountRight 2024.11, but the server you're connecting to has Unknown installed. You should update AccountRight on the server, or install Unknown on this computer."

MYOB on my computer is fine.

This happened after I ran a Windows update on my computer.

Please advise how to rectify this so my boss can again log in to MYOB.

Thank you kindly

Shella_A
2 months ago
Hi CollTspt,

To resolve the issue, you need to uninstall the current version of AccountRight from your computer. You can do this by going to the Windows Control Panel, selecting Programs and Features, and then uninstalling the software. After that, download and install the full installer for the new version from this link. Additionally, you will need to speak with your network administrator or IT professional to install the new server version on your network. This should allow your boss to log in to MYOB without any issues.

If you still encounter any issues after doing this, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Regards,

Shella

Shella_A
MYOB Moderator
2 months ago
Hi CollTspt,

To resolve the issue, you need to uninstall the current version of AccountRight from your computer. You can do this by going to the Windows Control Panel, selecting Programs and Features, and then uninstalling the software. After that, download and install the full installer for the new version from this link. Additionally, you will need to speak with your network administrator or IT professional to install the new server version on your network. This should allow your boss to log in to MYOB without any issues.

If you still encounter any issues after doing this, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Regards,

Shella
- CollTspt
  Contributing User
  2 months ago
  Hi Shella
  
  Thank you so much for your prompt & concise reply.
  
  I've fixed the issue - and it was easy!
  You've made my day.
  
  Kind regards
  Sue
- raywhitepng
  Contributing Cover User
  18 days ago
  may I please ask if we need to uninstall the previous version of MYOB Server?
  
  we have MYOB AccountRight Server 2017 and after installing MYOB AccountRight Server 2025, our file tree is now messed up as per screenshots below for the before and after.
  
  do we need to uninstall the MYOB AccountRight Server 2017 and will this resolve the issue below? thank you.