Forum Discussion

CollTspt's avatar
CollTspt
Contributing User
4 days ago
Solved

Server update required

Hi there I am using the SE edition on my computer & my boss logs into MYOB via network. He is now receiving the following error message:   "Server update required. You're using AccountRight 2024....
  • Shella_A's avatar
    Shella_A
    4 days ago

    Hi CollTspt,

     

    To resolve the issue, you need to uninstall the current version of AccountRight from your computer. You can do this by going to the Windows Control Panel, selecting Programs and Features, and then uninstalling the software. After that, download and install the full installer for the new version from this link. Additionally, you will need to speak with your network administrator or IT professional to install the new server version on your network. This should allow your boss to log in to MYOB without any issues.

     

    If you still encounter any issues after doing this, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Moderator
4 days ago

Hi CollTspt,

 

To resolve the issue, you need to uninstall the current version of AccountRight from your computer. You can do this by going to the Windows Control Panel, selecting Programs and Features, and then uninstalling the software. After that, download and install the full installer for the new version from this link. Additionally, you will need to speak with your network administrator or IT professional to install the new server version on your network. This should allow your boss to log in to MYOB without any issues.

 

If you still encounter any issues after doing this, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

 

Regards,

Shella

  • CollTspt's avatar
    CollTspt
    Contributing User
    2 days ago

    Hi Shella

     

    Thank you so much for your prompt & concise reply.

     

    I've fixed the issue - and it was easy!

    You've made my day.

     

    Kind regards

    Sue

     

     

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