Subscription update required

Question

For the past month I've been trying to get this resolved - emails, phone calls - and still not resolved... It's been such a frustrating experience!!!
First, I couldn't update my card expiry details because of an Error 403 Forbidden showing on the system, then a looong phone call with MYOB where nothing was resolved and at the end the call ended and a voice survey came up asking how happy I was with the service. I wish I could have given a zero...

Then I get an email to say my case was closed and 3 more surveys after that. I replied saying it was not resolved and then got an email saying it was re-opened. I replied and explained the issue, and though I could now update my card details (progress!), I still get the same message saying "we had problems processing your payment for your Account Right Subscription".

Payment has gone through for April (confirmed by a MYOB agent on the 7th of April and I can see it on my credit card) but this morning (29/4) when I logged in, it said I have 2 days before my file will become a read only file as they have problems processing my payment.

I tried phoning again earlier today, but after holding for 28 minutes, I've given up. I've now tried again and am still holding ... I didn't want to complain on this forum, but I don't know where else to go to get this resolved. I am sooo frustrated with MYOB ...

doreen_p · Answer

Hi Minette,
&nbsp;
Totally understand why you’re feeling over it with all of this and thanks for the screenshot. From our side, there aren’t any outstanding invoices on your account that should be forcing you to update payment details or putting the file into read-only. It’s worth double-checking that the file you’re opening is the correct one and matches the active subscription. If you’re still seeing the “problems processing your payment/read only” message on that file, grab a screenshot and reach out again so the team can look at that exact file and message. You can contact them on Live Chat via our virtual assistant, MOCA.
&nbsp;
Cheers,
Doreen

minette · Answer

Thanks Doreen, I appreciate your message. After 45 minutes, the call went through and they checked, confirmed everything was paid, deleted the message and refreshed everything, so all is working now - a huge relief! Thanks again for your reply!

Kind regards,

Minette

Forum Discussion

Subscription update required

2 Replies

Looking for something else?

Related content

Server update required

Bookkeeper required

Cancellation of MYOB subscription

Credit Required.

Changing Plan / Subscription

Yet another "Server update required" issue after Windows Server update reboot following automatic upgrade to AccountRight SE 2025.11

Transfer of Subscription

Cancel subscription