bs938
12 days agoCover User
Cancel subscription
Hi, I want to cancel my subscription. I cannot get through Support via Chat or contact phone number for cancellations, and at all times (since May) I have been asked to wait for hours. I am now fed up wasting my time waiting. I have lodged a support request for cancellation, the case number is 03171385, created 22/6/26. I have receved no response. Not acceptable, very poor service. Today I received an invoice for July 2026, I want my subscription to cease, so please stop sending future invoices for a service that I no longer use. My file has always been offline and I refuse to load it on-line. If no action is taken, I have no option but to report to AFCA or Fair Trading to have this issue resolved.