I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and left my number multiple times).
Hi yazandasooqi,
Thanks for providing those details, and I’m sorry this has been such a frustrating experience. I’ve checked the case and can see it was submitted recently. Our team is currently handling a high volume of requests, but they’ll review this and assist with cancelling your services as soon as someone is available. Thanks for your patience while the team works through this.
Regards,
Sai
Hi Isaiah_C I'm also facing the same problem for three days straight. This is beyond ridiculous. Please cancel my services effective immediately. I already called your 1300 number numerous times and your rubbish AI system and callback doesn't work. I don't need no offers or read only. Need this cancelled asap.
A/C 11023868 // Case #03275766
I signed up for a 14 day free trial but don't want MYOB now as I've discovered the online system is so bad. Please cancel my subscription as I cannot access any of the support options. Can a human please contact me? You have my email details on this post.
MYOB - please clear your support request backlog, this is beyond frustrating.
..
Isaiah I have the same problem. I need to cancel within the 14 days - so NOW. I've posted separately to request this. Please action my reques!
Hi Andrew79,
We completely understand how frustrating this must feel, and we appreciate you taking the time to share those details. Your case is currently with the team and in their queue. We’re seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down. Once your case has been assigned to one of our migration team members, they’ll reach out to you as soon as possible.
Regards,
Earl
I wish it was that easy, after 1 hour on hold yesterday and been transferred to 2 different operators still no resolution to try and change my subscription to a monthly payment while I am still waiting (4 weeks) for the migration team to migrate to our new online subscription.
Appreciate increased volumes can result in delays but the absolute silence of cases, and dropping of calls is really poor service. After 20+ years using MYOB maybe its time for a change give this has now cost me $1800 with a auto renewal I don't require post migration.
CASEIDs 03240223 and 03192052 if anyone from MYOB is interested in responding
Hi MS1988,
That definitely sounds like a hassle. Our Billing team is the best team to help with subscription downgrade requests like this. We’re currently seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down.
If you’re having trouble reaching the team, there are other ways to get in touch with our team. You can reach them through Live Chat via our virtual assistant at https://myob.com/support, or submit a support case through https://myaccount.myob.com/.
Regards,
Earl
I suspect it is deliberate to make it as difficult as possible for us to downgrade/cancel so they can squeeze another month or two subscription fees, outrageous!
