Cancellation of MYOB subscription

Hi KokSeng,

Thanks for checking in. It’s a bit strange that you’re not seeing any other options when trying to cancel your account. Normally, when you go to My Account > Manage subscription and click Cancel subscription, a pop-up should appear letting you know that you’ll need to call the team. This is also outlined in this article under the “How to cancel your subscription” section.

I’ve checked the support ticket you submitted using the email address linked to your Community Forum profile, and it looks like it was incorrectly tagged as an “Upgrade product” request instead of a cancellation. I can get this in front of the right team, but I’d strongly recommend giving our team a call so they can help you cancel your account in real time.

Cheers,

Princess

Hi, could you please help pass this message to the relevant team?

I would like to cancel my subscription before the 14-day trial period expires, as mentioned in the ticket I previously submitted.

I am currently overseas, and making a phone call to customer service would be quite costly, so I would really appreciate your assistance with this.

Thank you very much for your help.

Any update please? Thank you.

Hi KokSeng,

Totally understand wanting to get this sorted in time. No worries at all, since one of our moderators will get this in front of the right team, rest assured they'll jump on it and get you sorted once someone becomes available. That said, if you do need this done urgently, your best bet is still to give our support team a call so they can action it straight away.

Regards,
Sai

Thank you for your response.

I have attempted to call the number (1300940281), but unfortunately, the call did not go through.

I would appreciate it if you could assist in following up on my cancellation request. I would like to avoid any billing, as I have not used the service at all.

Thank you again for your assistance.

I’m not sure why my post keeps getting rejected by the moderator. I would like to clarify that I did call the number mentioned in the article, but the call did not go through. I hope the cancellation can be completed before the trial period ends. Thank you.

May I know if there are any updates regarding the cancellation status?

At the moment, I can only rely on this forum for replies, as I have not received any confirmation or response via email. Additionally, when I try to call, the message states that the number is not in service.

I would appreciate any update.

Thank you.

Hi KokSeng,

Totally get why you’re chasing an update, especially when the phones and emails aren’t giving you anything back yet. I can see your cancellation request went in on 13 April and it’s still inside the 3–5 business day window, so it’s not overdue and will be wrapped up well before the next billing.

Cheers,

Doreen

Hi Doreen,

I will take your earlier confirmation as a guarantee that there will be no billing, since you mentioned this would be wrapped up before the next billing cycle.

As of today, 19 April, the stated 3–5 working day timeframe has already passed, and my trial session is expiring this coming week. This makes the situation quite urgent on my end.

Could you please confirm the current status and ensure that no charges will be applied?

thanks.