Forum Discussion

Harvest777's avatar
Harvest777
Experienced Cover User
16 days ago

Cancellation of MYOB Subscriptions

Why is it so hard to get help from MYOB???

I wish to cancel my subscriptions with MYOB effective immediately please. I have called the phone number to cancel (Tel: 1300 940 281) as well as tried Tel: 1300 793 427 & Tel: 1300 555 123 but continuously get put on hold, no matter what number. Finally got through to a lady who then told me I needed to go through to another department to cancel and I've been on hold since then. I have only ever been pleasant to the people on the end of the telephone but this is beyond a joke now. I begged the lady not to cut my call off as that's what happened last Friday. 

  • Been on hold for 2.5 hours
  • Opened the chat bot to get help. It asked me for a case number
  • To get a case number you need to speak to someone at MYOB
  • You can't get hold of anyone to get a case number
  • The queue is beyond ridiculous...been waiting for over 2 1/2 hours now

4 Replies

  • jonmobrien's avatar
    jonmobrien
    Member
    15 days ago

    The only option is to do credit card chargebacks.

    I've cancelled Solo and upgraded to Lite but they just continue to double-charge me, despite creating tickets and promising refunds.

  • Johnda's avatar
    Johnda
    Member
    8 days ago

    Mate, I feel your pain. I have been trying to downgrade since late April 2026. Finally thought we had it sorted mid June and have now been hit with another bill for the AccountRight Plus product (which was downgraded because it was so dang expensive!!) Have also had regular phone calls and online chat days trying to sort - not uncommon to loose 6 hours at a time ... and often several times a week. Currently on hold ... sitting at 4hrs 52mins so far today. Beyond peeved. Seriously had a gut full. They have us over a barrel, making it too hard to move elsewhere and too hard to stay! Good luck to you getting yours sorted.

  • TreasurerHBMS's avatar
    TreasurerHBMS
    Member
    8 days ago

    I am having touble with them regarding emailing invoices and I can't get any sense from the chat box thing. So I joined the forum for the first time today to vent my frustrations and immediately got a message from MYOB "You have earned a new rank in MYOB community".

    I wish they could solve our problems (created by THEM) as quickly as this new ranking advice I'm meant to enjoy!!!

     

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    7 days ago

    Hi everyone,

     

    I can see why this has been so inconvenient, especially after spending so long on hold trying to get this sorted.

     

    Our support team is doing their best to work through all incoming requests as quickly as possible, but we know wait times have been longer than they should be.

     

    If staying on the phone is too inconvenient, you can create a support ticket through My Account instead, and the team can pick it up from there.

     

    Thanks for your patience while this is being worked through.

     

    Regards,
    Genreve 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home