Cancellation of MYOB Subscriptions
Why is it so hard to get help from MYOB??? I wish to cancel my subscriptions with MYOB effective immediately please. I have called the phone number to cancel (Tel: 1300 940 281) as well as tried Tel...
Forum Discussion
HiSaiMYOB
I am the same as the above. I started the free trial and tried to cancel before payment. The first time for questions during the trial I was on hold for 3 hours before speaking with someone. I have called multiple times since only for the call to be cut out saying wait times were too long. I have submitted a case and sent multiple follow up emails to the case email with no response. I have then gone into the live chat only to wait almost 1.5hrs for them to say I had to call, and then they tried to help but by that time they took too long and I was busy so unable to complete the chat. I also tried to contact before the trial was completed so I wouldn’t be charged.
i registered to try the accounts for a NFP. Instead I have been charged.
this is ridiculous and it should not be this hard. This needs to be cancelled and the amount refunded immediately. My case is
03224368. This has been going on weeks.
Hi Jemma and SaiMYOB - I still have not been able to log a case or have someone contact me after repeated requests, I am going to complain to the ACCC and my bank about these unfair business practices that Myob are subjecting us to. This is such a stressful time of year for bookkeepers and small business owners and Myob is just making it difficult for us to cancel or downgrade our files to read only. @SaiMYOB I again request that you call or email me 0401 691 057 or mailto:[email protected] so I can downgrade my files, the instrucitons you have given me don't work. Thank you Sai. Good luck Jemma.... :)
Hi JemmaT,
I can see you’ve spent a lot of time trying to get this sorted, and I understand why you’re upset.
Just to set expectations, forum moderators can’t arrange callbacks or contact customers directly by phone from the Community.
We’re only able to help within the Community channel here, so we can’t process subscription cancellations or file downgrades from the forum itself. If the steps already shared in this thread still aren’t working, the account support team will need to handle that request through the contact option already provided.
Our support team is working through a high volume of cases at the moment, and while wait times are still longer than usual, they are gradually coming down. In the meantime, we appreciate your patience.
Regards,
GenreveWhat is the contact option though? I keep getting told I have to call and I can never get through or can’t be expected to wait hours on the phone.
appreciate that you can’t cancel but what is another option?
wait times have been hours for the weeks that I have been trying to sort this.
