Cancel subscription

Same, Ive lodged reqests, tried to call them like 4 times all of which is time I'm not getting back and still not cancelled, apparently a fully operational 4 billion dollar company cant take my cancel request, the joke is Xero accepts online cancelations with one press of a button. This experience alone means I will never use Myob again out of principle.

Seriously it's an actual scam at this point, I've lodged it with my bank to get my money back, and I've changed the direct debit account to a bank account that I have no money in. Let's see how quickly they call me... It's outrageous that a 4 billion dollar company has no software to allow you to cancel a subscription. It's literally outrageous I've never seen anything like it 

Hi ybad,

I’m really sorry for the experience you’ve had trying to get your cancellation request sorted. We never want customers left waiting like this, although wait times have been longer than usual lately because of high demand across our support channels.

I’ve looked into your Community profile and was able to locate your case. It appears the cancellation didn’t go through correctly because of a billing issue that also affected your account. I’ve followed this up with the team, and I’ve now been advised that your account has been successfully cancelled effective 30 June. If you were charged in April or May, please lodge a billing case through My Account so it can go straight to the right team for refund review.

Cheers,

Princess

Hi Princess MYOB moderator,

I having the same problems. I have multiple support requests in and have had no response from MYOB. Can't call you are not accepting any phone calls. Live Chat complete waste of time, no response there either. I have now been overcharged for the last two months for a company file that I cancelled back in May, which I have an email stating that there would be no more charges. I have been with MYOB for 26 years and I am very very very frustrated and angry that I can't get any service. Please get back to me asap

Hi Mardi69,

I’m sorry this has been such a difficult experience. We’re currently seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down.

Regards,
Earl

Hi Earl,

Thank you for your response. However, it is totally inadequate. I have 6 support requests in about the same overcharge dating back to the 11th May. THAT'S TWO MONTHS AGO..... And in the meantime you continue to charge me for a company file that I have cancelled and I have an email from you stating that I would not be charged past the 31st May. This is not good enough.

Hi Mardi69,

I’m sorry for the frustration this has caused, especially with this having been going on since May and with the continued charges after you were advised billing would stop from 31 May. I’ve followed up your case with our Billing Team and asked them to investigate this. They’ll email you by tomorrow to gather any further information they need so they can work towards resolving this properly. Thanks for your patience, and again I’m sorry for the inconvenience. 

Regards,

Sai

Thank you for the response Sai. But nothing has been resolved..... I booked a support session phone call at 10am and eventually MYOB did call at 1.30pm. I was given the royal runaround with waiting on the line for the young lady to figure out what is going on and I have now been transferred to the billing department and apparently my wait time is 65 minutes. WHAT THE BLOODY HELL IS GOING ON!! I have a business to run and can't wait on a phone call for over an hour. This is ridiculous. Get someone to contact me that actually can fix this overcharging problem and in addition I now have super payments that are still showing processing payment 8 days since MYOB took the money out of my account. Oh and it gets better now the recorded message says you can't take my call, please try again later. Get someone to contact me asap!