Cancel subscription
Hi, I called to cancel my subscription in MARCH and it still has not been cancelled and still being charged. I have emailed on two separate occasions and have received case numbers and NO response. E...
Forum Discussion
Same, Ive lodged reqests, tried to call them like 4 times all of which is time I'm not getting back and still not cancelled, apparently a fully operational 4 billion dollar company cant take my cancel request, the joke is Xero accepts online cancelations with one press of a button. This experience alone means I will never use Myob again out of principle.
Seriously it's an actual scam at this point, I've lodged it with my bank to get my money back, and I've changed the direct debit account to a bank account that I have no money in. Let's see how quickly they call me... It's outrageous that a 4 billion dollar company has no software to allow you to cancel a subscription. It's literally outrageous I've never seen anything like it
Hi ybad,
I’m really sorry for the experience you’ve had trying to get your cancellation request sorted. We never want customers left waiting like this, although wait times have been longer than usual lately because of high demand across our support channels.
I’ve looked into your Community profile and was able to locate your case. It appears the cancellation didn’t go through correctly because of a billing issue that also affected your account. I’ve followed this up with the team, and I’ve now been advised that your account has been successfully cancelled effective 30 June. If you were charged in April or May, please lodge a billing case through My Account so it can go straight to the right team for refund review.
Cheers,
Princess
Hi Princess MYOB moderator,
I having the same problems. I have multiple support requests in and have had no response from MYOB. Can't call you are not accepting any phone calls. Live Chat complete waste of time, no response there either. I have now been overcharged for the last two months for a company file that I cancelled back in May, which I have an email stating that there would be no more charges. I have been with MYOB for 26 years and I am very very very frustrated and angry that I can't get any service. Please get back to me asap
Hi Mardi69,
I’m sorry this has been such a difficult experience. We’re currently seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down.
Regards,
Earl
