Cancelling Subscription

Thanks for looking into this for me Isaiah_C​ but I still can not get through to MYOB. Is there any other number that can be contacted other than the 1300 number?

I am still waiting on hold for ages only to be told there are no agents available.

Thanks!

Cancellation is deliberately made impossible. The cancellation link does not allow you to cancel the service. After calling and waiting for a long time with no response, I called again and selected a different prompt to get through.

The person who answered was rude, spoke to me in a condescending manner, and then “transferred” me to the cancellation team. No one answered, and I do not expect a callback.

This appears to be a deceptive practice and will be reported to Consumer Protection

Still haven't heard back from MYOB despite leaving my details on numerous occasions. This is very deceptive behavior MYOB​ 

I just need to cancel a subscription for a file that is not live and has never been used. How hard can it be. I used to be able to call MYOB and speak to someone in Australia. It has been weeks and every time I call the moment I get transferred to cancellations I wait for ages and then get the message that there are no agents available and to leave my details for a call back.

I have been trying for two weeks. Do better MYOB​ 

I might have to contact the ACCC. 

Hi dboerema,

Sorry you’ve had such a frustrating time trying to cancel this subscription. I’ve reached out to the team who handle cancellations so they can take this off your plate, and they’ll email you if they need anything else. Once they’ve processed the cancellation, you’ll receive a confirmation email so you know it’s all sorted.

Cheers,

Doreen

Hi dboerema,

Thanks for taking the time to lay all that out. I can totally see why you're fed up. Chasing this for days, sitting on hold, and getting no callbacks is enough to drive anyone up the wall. Appreciate you sticking with it. I've had a look on our side and can see your request already in the queue with the team. They're just working through a bit of a backlog at the moment, but as soon as they reach your case, they'll jump in and help get it sorted. Just to set expectations as well, our phone number is a general support line, so we don't have a direct number to reach a specific person or an Australia-based team. That said, your request is definitely in the right place and won't be missed.

Regards,

Sai

Hi dboerema, 

I totally get that having another number to call would be handy. At the moment, the 1300 support line is the only number you can use to get through to support.

Rest assured, your case is already in the queue and will be picked up as soon as possible.

Regards,

Genreve

Hi, keen to know what's the feedback oj your case as I also am faxing the same dilemma?

This is what I have experienced also. Would appreciate an update on whether you managed to cancel and if so, how you achieved it. Perhaps if enough of us report how we have been treated to the ACCC they may be forced to stop this poor behaviour. Very easy to sign up, just a few clicks of a mouse but impossible to cancel.