Forum Discussion

dboerema's avatar
dboerema
Member
13 days ago

Cancelling Subscription

How do I cancel by subscription for one of my MYOB AR accounts. I ahve two subscriptions but only one live active file.   I have logged in to MYOB My Account and my.MYOB and clicked cancel subscrip...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
12 days ago

Hi dboerema,

 

Thanks for taking the time to lay all that out. I can totally see why you're fed up. Chasing this for days, sitting on hold, and getting no callbacks is enough to drive anyone up the wall. Appreciate you sticking with it. I've had a look on our side and can see your request already in the queue with the team. They're just working through a bit of a backlog at the moment, but as soon as they reach your case, they'll jump in and help get it sorted. Just to set expectations as well, our phone number is a general support line, so we don't have a direct number to reach a specific person or an Australia-based team. That said, your request is definitely in the right place and won't be missed.

 

Regards,

Sai

dboerema's avatar
dboerema
Member
6 days ago

Thanks for looking into this for me Isaiah_C​ but I still can not get through to MYOB. Is there any other number that can be contacted other than the 1300 number?

 

I am still waiting on hold for ages only to be told there are no agents available.

 

Thanks!

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 days ago

    Hi dboerema, 

     

    I totally get that having another number to call would be handy. At the moment, the 1300 support line is the only number you can use to get through to support.

     

    Rest assured, your case is already in the queue and will be picked up as soon as possible.

     

    Regards,

    Genreve

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