Cancelling Subscription
How do I cancel by subscription for one of my MYOB AR accounts. I ahve two subscriptions but only one live active file. I have logged in to MYOB My Account and my.MYOB and clicked cancel subscrip...
Forum Discussion
Cancellation is deliberately made impossible. The cancellation link does not allow you to cancel the service. After calling and waiting for a long time with no response, I called again and selected a different prompt to get through.
The person who answered was rude, spoke to me in a condescending manner, and then “transferred” me to the cancellation team. No one answered, and I do not expect a callback.
This appears to be a deceptive practice and will be reported to Consumer Protection
Still haven't heard back from MYOB despite leaving my details on numerous occasions. This is very deceptive behavior MYOB
I just need to cancel a subscription for a file that is not live and has never been used. How hard can it be. I used to be able to call MYOB and speak to someone in Australia. It has been weeks and every time I call the moment I get transferred to cancellations I wait for ages and then get the message that there are no agents available and to leave my details for a call back.
I have been trying for two weeks. Do better MYOB
I might have to contact the ACCC.
Hi dboerema,
Sorry you’ve had such a frustrating time trying to cancel this subscription. I’ve reached out to the team who handle cancellations so they can take this off your plate, and they’ll email you if they need anything else. Once they’ve processed the cancellation, you’ll receive a confirmation email so you know it’s all sorted.
Cheers,
Doreen
