Cancellation of MYOB Subscriptions
Why is it so hard to get help from MYOB??? I wish to cancel my subscriptions with MYOB effective immediately please. I have called the phone number to cancel (Tel: 1300 940 281) as well as tried Tel...
Forum Discussion
I too have been calling Myob for days, I go on hold for 20-30 mins and then they say leave your details for a call back, then an automated call back happens saying 'sorry we can't reach you' and then it hangs up on me..... So basically you can't cancel or downgrade to read only for $2.50 per month as you can't speak to anyone at Myob and you need to speak to someone to cancel/downgrade to read only. I am documenting my calls, dates and times, and will expect a refund of any overpaid subscription fees or I will be contacting the ACCC about their unfair practices.... I don't have time for this at EOFY
Hi DenisePalmer,
Sorry to hear you’ve had such a frustrating experience, especially at EOFY. I’ve checked on my end and I’m not seeing an existing case for this yet. To help get this looked into, please reach out to our support team here. From there, our team can assist further with your cancellation or downgrade request.
Regards,
Sai
Hi Sai
I clicked on that link but I don't know where to go to reach the support team on this link you gave me.
I am really hoping you will email me at -------------- so I can contact you as I am going around and around in circles, I just need someone to downgrade my five Myob files to read only, please contact me via email or call me on ------------ please. I really need help please.
Thanks Sai
Hi DenisePalmer,
That definitely sounds like a lot, especially when it feels like you’re being sent in circles.We’re sorry for the confusion around how to reach the team. If you’re having trouble reaching them, there are other ways to get in touch with our team. You can reach them through Live Chat via our virtual assistant at myob.com/support, or submit a support case through myaccount.myob.com.
Regards,
Earl
