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Cancel Subscription
I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and le...
Forum Discussion
I am having the same experience as MS1988. Hours wasted trying to get through to an agent to arrange cancellation and leaving call back details to no avail.
This is preposterous.
MYOB moderators - are you listening ?
A/c 147108
I suspect it is deliberate to make it as difficult as possible for us to downgrade/cancel so they can squeeze another month or two subscription fees, outrageous!
Hi MS1988,
That definitely sounds like a hassle. Our Billing team is the best team to help with subscription downgrade requests like this. We’re currently seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down.
If you’re having trouble reaching the team, there are other ways to get in touch with our team. You can reach them through Live Chat via our virtual assistant at https://myob.com/support, or submit a support case through https://myaccount.myob.com/.
Regards,
Earl
