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bs938's avatar
bs938
Cover User
12 days ago
Solved

Cancel subscription

Hi, I want to cancel my subscription.  I cannot get through Support via Chat or contact phone number for cancellations, and at all times (since May) I have been asked to wait for hours.   I am now fe...
  • AmandaMYOB's avatar
    AmandaMYOB
    8 days ago

    Hey bs938​ MJBook​ 

    You will need to give us a call at 1300 940 281 to cancel your subscription, the team will be able to assist from there.

Birman's avatar
Birman
Member
8 days ago

I am also trying to cancel a MYOB subscription.  I have been trying since the 30th June, and my account was direct debited today.  I have logged a ticket, I have tried calling and I have tried Chat they just tell me to call.  I was on hold for over 1hr 30 min this morning and I called at 9am and I was also on Chat at the same time. I am getting extremely frustrated with the customer service with this company.  The customer service for this company is extremely poor.  

 

I also have a Solo subscription that I have paid for an cant use as it want's me to use the Authenticator and I have not set it up with 2FA yet.  

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