Subscription update required
For the past month I've been trying to get this resolved - emails, phone calls - and still not resolved... It's been such a frustrating experience!!! First, I couldn't update my card expiry details ...
Forum Discussion
Hi Minette,
Totally understand why you’re feeling over it with all of this and thanks for the screenshot. From our side, there aren’t any outstanding invoices on your account that should be forcing you to update payment details or putting the file into read-only. It’s worth double-checking that the file you’re opening is the correct one and matches the active subscription. If you’re still seeing the “problems processing your payment/read only” message on that file, grab a screenshot and reach out again so the team can look at that exact file and message. You can contact them on Live Chat via our virtual assistant, MOCA.
Cheers,
Doreen
Thanks Doreen, I appreciate your message. After 45 minutes, the call went through and they checked, confirmed everything was paid, deleted the message and refreshed everything, so all is working now - a huge relief! Thanks again for your reply!
Kind regards,
Minette
