Can't record first pay run for FY2024-25!!
Just wondering if anyone can please help us as a matter of urgency? Our staff are paid weekly on Mondays and we have not been able to 'record' and prepare payments for our staff pays today (MYOB desktop version). Upon preparing the payroll and attempting to record the pay run, the system 'processes' for about a minute before bypassing the STP declaration page to go to the 'prepare payments' page in which all of the pay values are $nil and we have to start preparing the pay run all over again (as nothing is saving either despite having done so along the way). We have also attempted to process the pay run via the cloud (MYOB online) several times this afternoon and evening and whilst this advances to the STP declaration page, upon trying to submit the STP report to the ATO, we are presented with an error message "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID xxx" and we can't progress the pay run or obtain pay slips for staff. Can someone please help us ASAP? I have attempted to log a support request with MYOB directly but am not getting any response. Has anyone else encountered this issue today and been able to resolve it? Thanks in advance for your feedback/assistance.
Electronic Payroll ABA upload to St George failure
HELP! I am trying to upload an ABA file to St George Bank for our employees Payroll. When I upload the ABA file I then have to select a from bank account in the St George App, but no accounts are in my drop down menu. When I complete the exact same steps to make supplier payments using Electronic payments and uploading an ABA file it works just fine and I can pay my suppliers. Why would there be a difference between a Payroll ABA file and a Supplier ABA file? I have rung MYOB Support and sent them screen shots of each step and they tell me its a St George problem. Has anyone else encountered this issue and can offer me some help?? Pretty please!
EOFY Verification, Payroll Summary Matches - ATO have missing payruns and populated BAS differently
Hello When I went to December BAS to submit figures, the pre-populated figures did not match my Payroll Summary, My Payroll Register or my YTD Verification Report - which all agree. My first question is - where do the figures come from in the YTD Verification Report - the ATO or direct from MYOB? I have been told that provided my YTD Verification Report agrees with my Payroll reports - not to worry. This seems odd as the ATO appear to be expecting figures different to these and I have identified which payruns are not showing in the ATO portal. I have identified the 2 x single pay runs that do not show in my ATO portal - one a reversal and one the re-done pay for the same person in the same period. This accounts for the different in the PAYG and Gross between the BAS statements' suggested figures and mine. Are you able to walk me through how to resolve this and comment on the sentence in blue above? Much appreciated.Entering processed payroll into new AccountRight for STP
Hi Payroll has already been processed YTD in an older version that does not report for STP. How do I enter YTD payroll figures into AccountRight ensuring all balances & accounts are correct and then report for STP. Previous financial year was brought in through processing YTD figures in payroll and then not creating a bank file. Thanks.
