Payroll

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Single Touch Payroll (STP) Connection Troubleshooting Steps
If you are getting an Unable to Connect error when using STP or a Something's gone wrong at our end message with STP, there are 2 instances this normally happens with: 1. When you're running through the Readiness Check. 2. When you're setting up STP. If it is happening when you're running the Readiness Check, or Checking Payroll Details, it most commonly relates to the Internet connection, try restarting your Router and try again. If this fails, try flushing your DNS Cache on the computer To Flush the DNS Press the Windows Key on your keyboard Type in: cmd In the list of results, right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Firstly, you'd want to check that the version of Internet Explorer on your computer is Version 11, the latest version. Once updating that, close and reopen AccountRight and attempt to open this screen. If no changes, follow the steps below (Ensuring you restart AccountRight after each one) Ensure you are using TLS 1.1 & 1.2 in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Go to: Internet Options → Advanced Tick Use TLS 1.1 Tick Use TLS 1.2 Click Apply and then OK Close AccountRight then re-open the software Reset IE default settings Open Internet Explorer Click onto the Cog in the top-right Go to: Internet Options → Advanced Click Reset to restore the Advanced Settings Close AccountRight then re-open the software Clear the Internet Explorer Cache Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Click Delete on the first tab Delete Browsing History (Temporarily files and cookies) Click OK to begin deleting this Close AccountRight then re-open the software Add as trusted site in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Sites Add: https://*myob.com Close AccountRight then re-open the software Can you try on a different PC? If you are online, try the file offline Go to: File → Work offline (Check out) If you are the Owner/Administrator, you can continue to check out the file One the checkout process has completed, attempt to go use STP again If this is successful, you can then check the file back: File → Work Online (Check in) Flush the DNS Press the Windows Key on your keyboard Type in: cmd In the list of results, right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Try setting Internet Explorer as the Default Browser Navigate to Settings. You can get there from the Start menu. Select Apps Click Default apps in the left pane Click Microsoft Edge under the "Web browser" heading. If there's a different default browser, you'll see that program's icon under "Web browser" instead. Select the new browser (ex: Internet Explorer) in the menu that pops up You'll see that your new selection is now listed under "Web browser." Close AccountRight then re-open the software Enable Access Across Domains in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Custom Level Enable: Miscellaneous → Access across domains Enable: Miscellaneous → Launching programs and files in IFRAME Close AccountRight then re-open the software Lower the Security Settings in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Security Level for this Zone Set this to Low Click Apply then OK Close AccountRight then re-open the software This next option may have other potential security risks if actioned, speak to your IT person if unsure In Server Manager, under local server turn Enhanced Internet Explorer Security Settings 'off' If none of the above steps work you will need to contact an IT professional to further look into this error. Still having troubles? Let us know by Starting a Post and write down the details of the issue and we'd be happy to help
Haydes
8 days ago Place AccountRight: Payroll
4.6KViews
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Payroll Activity Summary vs Payroll Register Summary report in MYOB AccountRight
Hi Everyone As it is the end of the payroll year we thought we do an overview of two key payroll reports that are great to use at the end of the payroll year. These can be used to ensure that you have the correct values ahead of preparing your payment summaries. If you go to Reports>>Payroll>>Employees you have two reports; Activity Summary and Register Summary. Both reports do appear identical but are drawing their information from two different locations. The Payroll Activity Summary report is looking at the actual Payroll transactions recorded in payroll, whereas the Payroll Register Summary report looks at the employee’s card – in particular, the Payroll History section of the Payroll Details tab. Ideally, both of these particular reports will match as the payroll transactions recorded will match up with the employee’s card. What if the Payroll Activity Summary and Register Summary reports don’t match? If these particular reports don’t match it is likely that the card history has been updated manually. To get them to match do follow the below instructions: Run the Activity Summary and Register summary on a per month basis, to narrow down the month(s) that the reports don’t match Once the month(s) have been determined where it doesn't balance, check the payroll transactions in those months to ensure that they have been recorded correctly When that has been checked navigate to the pay history section of the employee's card - Card File>>Cards Lists>>Employees>Select the relevant employee's card>>Payroll Details tab>>>Pay History (left-hand side) Select to Show pay history for that particular and overtype that value to be same as the payroll transaction recorded Rerun the relevant reports to ensure that they do match. Once you Activity Summary and Register Summary reports do match, you are in a great position to prepare your payment summaries.
Steven_M
8 days ago Place AccountRight: Payroll
11KViews
2likes
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Returned Pay Liabilities superannuation payment
Hi, I have had a superannuation payment of $540.24 returned from Hesta Quicksuper on the 23/12/2024 relating to super for the month of November 24 (I pay monthly). I use the Pay Liabilities function not the Pay Super. I followed the instructions for "Returned Superannuation Contributions" via the desktop version. 1 - I recorded the returned super via Receive Money, choosing the Superannuation Payable category ie the Superannuation Payable (liability account). 2 - Then recorded a pay for the employee to reverse the super, choosing the period it relates to 01/11/2024 to 23/12/2024 (including the money returned date). 3 - Then reprocessed the super on the 9/01/2025, choosing the period as 01/11/2024 to 23/12/2024. But, then when I went to go and pay the December 2024 superannuation (right after I paid the reprocessed super), the employees super balance was $0.00!! And yes, they worked. The balance sheet and GL was not out, it included the $540.24. The Payroll Summary reports it less without the $540.24. So just to get the super paid, i manually added the $540.24 to the amount that was showing on the Payroll Summary and paid it at the bank. Now my Bank Reconciliation is not matching. Can you please advise where I have gone wrong?
Solved
STTARS
3 months ago Place AccountRight: Payroll
237Views
0likes
1Comment
Base hourly rate auto-calculating incorrectly
Base hourly rate is auto-calculating differently to what it should be based on the employee pay rate. No consistency between which employee, which pay run, or the amount of miscalculation. Has been occurring seemingly randomly over a period of several months (that we have detected so far). The result is underpayment of affected staff. We have spent 1.5 hours on the phone with MYOB customer support today, which frustratingly has provided no explanation of cause nor solution to prevent this happening in future - after some time looking into it over the phone and remotely the MYOB support person suggested in the end that it is 'a glitch' and could not give any assurance that it won't continue happening. This error renders the payroll software extremely unreliable...it is unfit for purpose with this happening. We request URGENT resolution to this problem please as underpayment of staff is obviously not acceptable. Additional info: We are running three separate MYOB Accountright files for the three branches of our business...all payroll payments are processed by the same staff. This error is only occurring in ONE of our Accountright files (payroll payments made in the other two business files appear to be unaffected). Again, we request urgent investigation and resolution please as it is vital that a payroll software calculates employee pays correctly, which it is currently not doing reliably. please and thank you.
Solved
Coral3
3 months ago Place AccountRight: Payroll
30Views
0likes
1Comment
I can't find the option to enable the payroll function
I can't find the option to set up payroll on the desktop and web app. My business is on the account right plus plan.
Solved
zacknz
3 months ago Place AccountRight: Payroll
33Views
0likes
1Comment
Creating different groups of employees for payroll
Hi Is it possible to create different groups of employees for the purposes of processing payroll? For example, all of my employees are paid on Monday on a weekly basis. I would like to be able to split the employees up and process all administration staff in one payrun, and the remainder in another payrun. Is this possible? Regards Donna
Solved
DonnaK162
4 months ago Place AccountRight: Payroll
37Views
0likes
1Comment
Payroll Categories - Dept GL Codes
We have created Departments as Jobs and have also created GL codes for each Department. We've done it this way because we need to map to our Parent company's codes in Sage and makes it easier for them to import. Is it possible to have payroll categories linked to their own GL code so the expense goes straight to the correct department, instead of relying on the Job report to reallocate to the departmental GL code?
TraceyB06
7 months ago Place AccountRight: Payroll
29Views
0likes
1Comment
Electronic Payroll ABA upload to St George failure
HELP! I am trying to upload an ABA file to St George Bank for our employees Payroll. When I upload the ABA file I then have to select a from bank account in the St George App, but no accounts are in my drop down menu. When I complete the exact same steps to make supplier payments using Electronic payments and uploading an ABA file it works just fine and I can pay my suppliers. Why would there be a difference between a Payroll ABA file and a Supplier ABA file? I have rung MYOB Support and sent them screen shots of each step and they tell me its a St George problem. Has anyone else encountered this issue and can offer me some help?? Pretty please!
OlgaD
8 months ago Place AccountRight: Payroll
161Views
0likes
2Comments
New tax table not reflecting in pay
Hi Team, We have processed payroll from 1st July to 15th July but seems like it paid the same rate as last year. I did check the tax table revision date is showing 01/07/2024 but looks like it doesn't reflect in payroll. Can this be fixed ASAP?
Andesa89
9 months ago Place AccountRight: Payroll
19Views
0likes
1Comment
Can't record first pay run for FY2024-25!!
Just wondering if anyone can please help us as a matter of urgency? Our staff are paid weekly on Mondays and we have not been able to 'record' and prepare payments for our staff pays today (MYOB desktop version). Upon preparing the payroll and attempting to record the pay run, the system 'processes' for about a minute before bypassing the STP declaration page to go to the 'prepare payments' page in which all of the pay values are $nil and we have to start preparing the pay run all over again (as nothing is saving either despite having done so along the way). We have also attempted to process the pay run via the cloud (MYOB online) several times this afternoon and evening and whilst this advances to the STP declaration page, upon trying to submit the STP report to the ATO, we are presented with an error message "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID xxx" and we can't progress the pay run or obtain pay slips for staff. Can someone please help us ASAP? I have attempted to log a support request with MYOB directly but am not getting any response. Has anyone else encountered this issue today and been able to resolve it? Thanks in advance for your feedback/assistance.
LJZ
9 months ago Place AccountRight: Payroll
71Views
0likes
2Comments

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Touch Payroll (STP) Connection Troubleshooting Steps","conversation":{"__ref":"Conversation:conversation:563267"},"id":"message:563267","revisionNum":22,"uid":563267,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:180487"},"metrics":{"__typename":"MessageMetrics","views":4557},"postTime":"2019-02-26T13:39:46.681+11:00","lastPublishTime":"2025-03-21T13:15:16.263+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" If you are getting an Unable to Connect error when using STP or a Something's gone wrong at our end message with STP, there are 2 instances this normally happens with: \n \n 1. When you're running through the Readiness Check. \n 2. When you're setting up STP. \n \n \n If it is happening when you're running the Readiness Check, or Checking Payroll Details, it most commonly relates to the Internet connection, try restarting your Router and try again. \n \n If this fails, try flushing your DNS Cache on the computer \n To Flush the DNS\n \n Press the Windows Key on your keyboard \n Type in: cmd \n In the list of results, right-click on cmd.exe and choose Run as Administrator \n A command prompt window should appear \n At the flashing cursor, type in: ipconfig/flushdns \n Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly \n After the confirmation message, close the window \n Close AccountRight then re-open the software \n \n \n \n Firstly, you'd want to check that the version of Internet Explorer on your computer is Version 11, the latest version. \n Once updating that, close and reopen AccountRight and attempt to open this screen. If no changes, follow the steps below (Ensuring you restart AccountRight after each one) \n \n \n \n Ensure you are using TLS 1.1 & 1.2 in Internet Explorer\n \n Open Internet Explorer \n Click onto the Cog in the top-right \n Go to: Internet Options → Advanced \n Tick Use TLS 1.1 \n Tick Use TLS 1.2 \n Click Apply and then OK \n Close AccountRight then re-open the software \n \n \n \n Reset IE default settings\n \n Open Internet Explorer \n Click onto the Cog in the top-right \n Go to: Internet Options → Advanced \n Click Reset to restore the Advanced Settings \n Close AccountRight then re-open the software \n \n \n \n Clear the Internet Explorer Cache\n \n Open Internet Explorer \n Click onto the Cog in the top-right \n Click Internet Options \n Click Delete on the first tab \n Delete Browsing History (Temporarily files and cookies) \n Click OK to begin deleting this \n Close AccountRight then re-open the software \n \n \n \n Add as trusted site in Internet Explorer\n \n Open Internet Explorer \n Click onto the Cog in the top-right \n Click Internet Options \n Go to the Security Tab → Trusted Sites → Sites \n Add: https://*myob.com \n Close AccountRight then re-open the software \n \n \n \n Can you try on a different PC? \n If you are online, try the file offline\n \n Go to: File → Work offline (Check out) \n If you are the Owner/Administrator, you can continue to check out the file \n One the checkout process has completed, attempt to go use STP again \n If this is successful, you can then check the file back: File → Work Online (Check in) \n \n \n \n Flush the DNS\n \n Press the Windows Key on your keyboard \n Type in: cmd \n In the list of results, right-click on cmd.exe and choose Run as Administrator \n A command prompt window should appear \n At the flashing cursor, type in: ipconfig/flushdns \n Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly \n After the confirmation message, close the window \n Close AccountRight then re-open the software \n \n \n \n Try setting Internet Explorer as the Default Browser\n \n Navigate to Settings. You can get there from the Start menu. \n Select Apps \n Click Default apps in the left pane \n Click Microsoft Edge under the \"Web browser\" heading. If there's a different default browser, you'll see that program's icon under \"Web browser\" instead. \n Select the new browser (ex: Internet Explorer) in the menu that pops up \n You'll see that your new selection is now listed under \"Web browser.\" \n Close AccountRight then re-open the software \n \n \n \n Enable Access Across Domains in Internet Explorer\n \n Open Internet Explorer \n Click onto the Cog in the top-right \n Click Internet Options \n Go to the Security Tab → Trusted Sites → Custom Level \n Enable: Miscellaneous → Access across domains \n Enable: Miscellaneous → Launching programs and files in IFRAME \n Close AccountRight then re-open the software \n \n \n \n Lower the Security Settings in Internet Explorer\n \n Open Internet Explorer \n Click onto the Cog in the top-right \n Click Internet Options \n Go to the Security Tab → Trusted Sites → Security Level for this Zone \n Set this to Low \n Click Apply then OK \n Close AccountRight then re-open the software \n \n \n \n \n \n This next option may have other potential security risks if actioned, speak to your IT person if unsure \n In Server Manager, under local server turn Enhanced Internet Explorer Security Settings 'off' \n If none of the above steps work you will need to contact an IT professional to further look into this error. \n \n \n Still having troubles? Let us know by Starting a Post and write down the details of the issue and we'd be happy to help ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4968","kudosSumWeight":0,"repliesCount":0,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:518375":{"__typename":"Conversation","id":"conversation:518375","topic":{"__typename":"ForumTopicMessage","uid":518375},"lastPostingActivityTime":"2025-03-21T13:12:48.328+11:00","solved":false},"User:user:49125":{"__typename":"User","uid":49125,"login":"Steven_M","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_24-1706588706059.png?time=1712840915000"},"id":"user:49125"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01MTgzNzUtMTcwMTlpQTNFNjgzNzI4RUU3NTlDRg?revision=5\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS01MTgzNzUtMTcwMTlpQTNFNjgzNzI4RUU3NTlDRg?revision=5","title":"Attachment.PNG","associationType":"BODY","width":816,"height":512,"altText":"Attachment.PNG"},"ForumTopicMessage:message:518375":{"__typename":"ForumTopicMessage","subject":"Payroll Activity Summary vs Payroll Register Summary report in MYOB AccountRight","conversation":{"__ref":"Conversation:conversation:518375"},"id":"message:518375","revisionNum":5,"uid":518375,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:49125"},"metrics":{"__typename":"MessageMetrics","views":11373},"postTime":"2018-05-31T12:17:07.201+10:00","lastPublishTime":"2025-03-21T13:12:48.328+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi Everyone \n \n As it is the end of the payroll year we thought we do an overview of two key payroll reports that are great to use at the end of the payroll year. These can be used to ensure that you have the correct values ahead of preparing your payment summaries. \n \n If you go to Reports>>Payroll>>Employees you have two reports; Activity Summary and Register Summary. Both reports do appear identical but are drawing their information from two different locations. \n The Payroll Activity Summary report is looking at the actual Payroll transactions recorded in payroll, whereas the Payroll Register Summary report looks at the employee’s card – in particular, the Payroll History section of the Payroll Details tab. \n \n Ideally, both of these particular reports will match as the payroll transactions recorded will match up with the employee’s card. \n \n What if the Payroll Activity Summary and Register Summary reports don’t match? \n If these particular reports don’t match it is likely that the card history has been updated manually. To get them to match do follow the below instructions: \n \n Run the Activity Summary and Register summary on a per month basis, to narrow down the month(s) that the reports don’t match \n Once the month(s) have been determined where it doesn't balance, check the payroll transactions in those months to ensure that they have been recorded correctly \n When that has been checked navigate to the pay history section of the employee's card - Card File>>Cards Lists>>Employees>Select the relevant employee's card>>Payroll Details tab>>>Pay History (left-hand side) \n Select to Show pay history for that particular and overtype that value to be same as the payroll transaction recorded \n Rerun the relevant reports to ensure that they do match. \n \n Once you Activity Summary and Register Summary reports do match, you are in a great position to prepare your payment summaries. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2013","kudosSumWeight":2,"repliesCount":0,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01MTgzNzUtMTcwMTlpQTNFNjgzNzI4RUU3NTlDRg?revision=5\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:886617":{"__typename":"Conversation","id":"conversation:886617","topic":{"__typename":"ForumTopicMessage","uid":886617},"lastPostingActivityTime":"2025-01-15T17:28:38.549+11:00","solved":true},"User:user:212964":{"__typename":"User","uid":212964,"login":"STTARS","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:212964"},"ForumTopicMessage:message:886617":{"__typename":"ForumTopicMessage","subject":"Returned Pay Liabilities superannuation payment","conversation":{"__ref":"Conversation:conversation:886617"},"id":"message:886617","revisionNum":1,"uid":886617,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:212964"},"metrics":{"__typename":"MessageMetrics","views":237},"postTime":"2025-01-13T16:03:10.054+11:00","lastPublishTime":"2025-01-13T16:03:10.054+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, I have had a superannuation payment of $540.24 returned from Hesta Quicksuper on the 23/12/2024 relating to super for the month of November 24 (I pay monthly). I use the Pay Liabilities function not the Pay Super. I followed the instructions for \"Returned Superannuation Contributions\" via the desktop version. 1 - I recorded the returned super via Receive Money, choosing the Superannuation Payable category ie the Superannuation Payable (liability account). 2 - Then recorded a pay for the employee to reverse the super, choosing the period it relates to 01/11/2024 to 23/12/2024 (including the money returned date). 3 - Then reprocessed the super on the 9/01/2025, choosing the period as 01/11/2024 to 23/12/2024. But, then when I went to go and pay the December 2024 superannuation (right after I paid the reprocessed super), the employees super balance was $0.00!! And yes, they worked. The balance sheet and GL was not out, it included the $540.24. The Payroll Summary reports it less without the $540.24. So just to get the super paid, i manually added the $540.24 to the amount that was showing on the Payroll Summary and paid it at the bank. Now my Bank Reconciliation is not matching. Can you please advise where I have gone wrong? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1286","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:886535":{"__typename":"Conversation","id":"conversation:886535","topic":{"__typename":"ForumTopicMessage","uid":886535},"lastPostingActivityTime":"2025-01-10T17:59:49.757+11:00","solved":true},"User:user:250318":{"__typename":"User","uid":250318,"login":"Coral3","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:250318"},"ForumTopicMessage:message:886535":{"__typename":"ForumTopicMessage","subject":"Base hourly rate auto-calculating incorrectly","conversation":{"__ref":"Conversation:conversation:886535"},"id":"message:886535","revisionNum":1,"uid":886535,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:250318"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-01-10T15:41:13.892+11:00","lastPublishTime":"2025-01-10T15:41:13.892+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Base hourly rate is auto-calculating differently to what it should be based on the employee pay rate. No consistency between which employee, which pay run, or the amount of miscalculation. Has been occurring seemingly randomly over a period of several months (that we have detected so far). The result is underpayment of affected staff. We have spent 1.5 hours on the phone with MYOB customer support today, which frustratingly has provided no explanation of cause nor solution to prevent this happening in future - after some time looking into it over the phone and remotely the MYOB support person suggested in the end that it is 'a glitch' and could not give any assurance that it won't continue happening. This error renders the payroll software extremely unreliable...it is unfit for purpose with this happening. We request URGENT resolution to this problem please as underpayment of staff is obviously not acceptable. Additional info: We are running three separate MYOB Accountright files for the three branches of our business...all payroll payments are processed by the same staff. This error is only occurring in ONE of our Accountright files (payroll payments made in the other two business files appear to be unaffected). Again, we request urgent investigation and resolution please as it is vital that a payroll software calculates employee pays correctly, which it is currently not doing reliably. please and thank you. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1458","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:886285":{"__typename":"Conversation","id":"conversation:886285","topic":{"__typename":"ForumTopicMessage","uid":886285},"lastPostingActivityTime":"2025-01-08T09:14:03.338+11:00","solved":true},"User:user:353235":{"__typename":"User","uid":353235,"login":"zacknz","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:353235"},"ForumTopicMessage:message:886285":{"__typename":"ForumTopicMessage","subject":"I can't find the option to enable the payroll function","conversation":{"__ref":"Conversation:conversation:886285"},"id":"message:886285","revisionNum":1,"uid":886285,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:353235"},"metrics":{"__typename":"MessageMetrics","views":33},"postTime":"2025-01-07T18:37:05.285+11:00","lastPublishTime":"2025-01-07T18:37:05.285+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I can't find the option to set up payroll on the desktop and web app. My business is on the account right plus plan. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"118","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:885382":{"__typename":"Conversation","id":"conversation:885382","topic":{"__typename":"ForumTopicMessage","uid":885382},"lastPostingActivityTime":"2024-12-11T16:37:28.209+11:00","solved":true},"User:user:276592":{"__typename":"User","uid":276592,"login":"DonnaK162","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:276592"},"ForumTopicMessage:message:885382":{"__typename":"ForumTopicMessage","subject":"Creating different groups of employees for payroll","conversation":{"__ref":"Conversation:conversation:885382"},"id":"message:885382","revisionNum":1,"uid":885382,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:276592"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2024-12-11T15:37:23.952+11:00","lastPublishTime":"2024-12-11T15:37:23.952+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi Is it possible to create different groups of employees for the purposes of processing payroll? For example, all of my employees are paid on Monday on a weekly basis. I would like to be able to split the employees up and process all administration staff in one payrun, and the remainder in another payrun. Is this possible? Regards Donna ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"352","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:878759":{"__typename":"Conversation","id":"conversation:878759","topic":{"__typename":"ForumTopicMessage","uid":878759},"lastPostingActivityTime":"2024-09-11T09:07:11.744+10:00","solved":false},"User:user:282077":{"__typename":"User","uid":282077,"login":"TraceyB06","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:282077"},"ForumTopicMessage:message:878759":{"__typename":"ForumTopicMessage","subject":"Payroll Categories - Dept GL Codes","conversation":{"__ref":"Conversation:conversation:878759"},"id":"message:878759","revisionNum":1,"uid":878759,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:282077"},"metrics":{"__typename":"MessageMetrics","views":29},"postTime":"2024-09-10T15:36:16.157+10:00","lastPublishTime":"2024-09-10T15:36:16.157+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We have created Departments as Jobs and have also created GL codes for each Department. We've done it this way because we need to map to our Parent company's codes in Sage and makes it easier for them to import. Is it possible to have payroll categories linked to their own GL code so the expense goes straight to the correct department, instead of relying on the Job report to reallocate to the departmental GL code? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"428","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:862767":{"__typename":"Conversation","id":"conversation:862767","topic":{"__typename":"ForumTopicMessage","uid":862767},"lastPostingActivityTime":"2024-07-25T15:08:05.713+10:00","solved":false},"User:user:326023":{"__typename":"User","uid":326023,"login":"OlgaD","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:326023"},"ForumTopicMessage:message:862767":{"__typename":"ForumTopicMessage","subject":"Electronic Payroll ABA upload to St George failure","conversation":{"__ref":"Conversation:conversation:862767"},"id":"message:862767","revisionNum":1,"uid":862767,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:326023"},"metrics":{"__typename":"MessageMetrics","views":161},"postTime":"2024-03-22T13:58:13.061+11:00","lastPublishTime":"2024-03-22T13:58:13.061+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" HELP! I am trying to upload an ABA file to St George Bank for our employees Payroll. When I upload the ABA file I then have to select a from bank account in the St George App, but no accounts are in my drop down menu. When I complete the exact same steps to make supplier payments using Electronic payments and uploading an ABA file it works just fine and I can pay my suppliers. Why would there be a difference between a Payroll ABA file and a Supplier ABA file? I have rung MYOB Support and sent them screen shots of each step and they tell me its a St George problem. Has anyone else encountered this issue and can offer me some help?? Pretty please! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"701","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:873101":{"__typename":"Conversation","id":"conversation:873101","topic":{"__typename":"ForumTopicMessage","uid":873101},"lastPostingActivityTime":"2024-07-16T16:59:52.788+10:00","solved":false},"User:user:198785":{"__typename":"User","uid":198785,"login":"Andesa89","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:198785"},"ForumTopicMessage:message:873101":{"__typename":"ForumTopicMessage","subject":"New tax table not reflecting in pay","conversation":{"__ref":"Conversation:conversation:873101"},"id":"message:873101","revisionNum":1,"uid":873101,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:198785"},"metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2024-07-16T14:46:06.976+10:00","lastPublishTime":"2024-07-16T14:46:06.976+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi Team, We have processed payroll from 1st July to 15th July but seems like it paid the same rate as last year. I did check the tax table revision date is showing 01/07/2024 but looks like it doesn't reflect in payroll. Can this be fixed ASAP? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"268","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:871584":{"__typename":"Conversation","id":"conversation:871584","topic":{"__typename":"ForumTopicMessage","uid":871584},"lastPostingActivityTime":"2024-07-02T10:41:43.552+10:00","solved":false},"User:user:321658":{"__typename":"User","uid":321658,"login":"LJZ","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:321658"},"ForumTopicMessage:message:871584":{"__typename":"ForumTopicMessage","subject":"Can't record first pay run for FY2024-25!!","conversation":{"__ref":"Conversation:conversation:871584"},"id":"message:871584","revisionNum":1,"uid":871584,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:321658"},"metrics":{"__typename":"MessageMetrics","views":71},"postTime":"2024-07-01T21:49:20.057+10:00","lastPublishTime":"2024-07-01T21:49:20.057+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Just wondering if anyone can please help us as a matter of urgency? Our staff are paid weekly on Mondays and we have not been able to 'record' and prepare payments for our staff pays today (MYOB desktop version). Upon preparing the payroll and attempting to record the pay run, the system 'processes' for about a minute before bypassing the STP declaration page to go to the 'prepare payments' page in which all of the pay values are $nil and we have to start preparing the pay run all over again (as nothing is saving either despite having done so along the way). We have also attempted to process the pay run via the cloud (MYOB online) several times this afternoon and evening and whilst this advances to the STP declaration page, upon trying to submit the STP report to the ATO, we are presented with an error message \"Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID xxx\" and we can't progress the pay run or obtain pay slips for staff. Can someone please help us ASAP? I have attempted to log a support request with MYOB directly but am not getting any response. Has anyone else encountered this issue today and been able to resolve it? Thanks in advance for your feedback/assistance. 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