Payroll

147 Topics

Child Support - Protected Earnings
Hi Team, it would be useful if there was an option to enter the employees protected earnings for child support deductions so a warning at least would remind the user to check that employee. I image if there are several employees having child support deducted it would become difficult to track each individuals protected earnings per pay and quite time consuming. Unless there is already a funtion that I am not aware of. Thank you
Nicole6090
5 days ago Place MYOB AccountRight Ideas Exchange
5Views
0likes
1Comment
Payroll errors re: Job Codes
The following is an error with Job Codes in Payroll that has only arisen for us in the last month. I have never seen it before in many years of using MYOB. There have been no changes in how our business processes payroll. We have worked with MYOB staff to create a manual workaround for the problem. However this workaround involves a manual process & the need to break our weekly 50+ payroll into batches of no more than 15 in order to successfully process payroll. This means the payroll takes three times as long as previously. Despite weeks of interaction with MYOB staff and their promises of escalating the issue to a specialist team, we have yet to receive a permanent solution or return to processing the way we did previously. This is an URGENT issue, not one to be left for the "nice to have" department. It would appear that the issue has possibly arisen due to a bug in one of the recent version updates of AR software. The error messages come up in both the desktop and browser versions of MYOB AR. However it is only possible to apply the fix if you are in the browser version. I have attached a PDF explaining the manual workaround procedure. A brief description of the problem is that when processing payroll not all line items (hours, tax, super) for all employees have a job allocated to them, even though all employees have a template on their card with jobs allocated. The error is not predictable. Some employees have jobs allocated for all lines. Some employees have some lines with jobs and some lines without a job. Still other employees have no jobs on any line. However every employee has to be checked to make sure of fixing the problem. I would be interested if other businesses have or had this problem. Kind Regards, Mitchell Holmes
Amandacr84
11 days ago Place MYOB AccountRight Ideas Exchange
17Views
0likes
1Comment
Single Touch Payroll (STP) Connection Troubleshooting Steps
If you are getting an Unable to Connect error when using STP or a Something's gone wrong at our end message with STP, there are 2 instances this normally happens with: 1. When you're running through the Readiness Check. 2. When you're setting up STP. If it is happening when you're running the Readiness Check, or Checking Payroll Details, it most commonly relates to the Internet connection, try restarting your Router and try again. If this fails, try flushing your DNS Cache on the computer To Flush the DNS Press the Windows Key on your keyboard Type in: cmd In the list of results, right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Firstly, you'd want to check that the version of Internet Explorer on your computer is Version 11, the latest version. Once updating that, close and reopen AccountRight and attempt to open this screen. If no changes, follow the steps below (Ensuring you restart AccountRight after each one) Ensure you are using TLS 1.1 & 1.2 in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Go to: Internet Options → Advanced Tick Use TLS 1.1 Tick Use TLS 1.2 Click Apply and then OK Close AccountRight then re-open the software Reset IE default settings Open Internet Explorer Click onto the Cog in the top-right Go to: Internet Options → Advanced Click Reset to restore the Advanced Settings Close AccountRight then re-open the software Clear the Internet Explorer Cache Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Click Delete on the first tab Delete Browsing History (Temporarily files and cookies) Click OK to begin deleting this Close AccountRight then re-open the software Add as trusted site in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Sites Add: https://*myob.com Close AccountRight then re-open the software Can you try on a different PC? If you are online, try the file offline Go to: File → Work offline (Check out) If you are the Owner/Administrator, you can continue to check out the file One the checkout process has completed, attempt to go use STP again If this is successful, you can then check the file back: File → Work Online (Check in) Flush the DNS Press the Windows Key on your keyboard Type in: cmd In the list of results, right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Try setting Internet Explorer as the Default Browser Navigate to Settings. You can get there from the Start menu. Select Apps Click Default apps in the left pane Click Microsoft Edge under the "Web browser" heading. If there's a different default browser, you'll see that program's icon under "Web browser" instead. Select the new browser (ex: Internet Explorer) in the menu that pops up You'll see that your new selection is now listed under "Web browser." Close AccountRight then re-open the software Enable Access Across Domains in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Custom Level Enable: Miscellaneous → Access across domains Enable: Miscellaneous → Launching programs and files in IFRAME Close AccountRight then re-open the software Lower the Security Settings in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Security Level for this Zone Set this to Low Click Apply then OK Close AccountRight then re-open the software This next option may have other potential security risks if actioned, speak to your IT person if unsure In Server Manager, under local server turn Enhanced Internet Explorer Security Settings 'off' If none of the above steps work you will need to contact an IT professional to further look into this error. Still having troubles? Let us know by Starting a Post and write down the details of the issue and we'd be happy to help
Haydes
11 days ago Place AccountRight: Payroll
4.6KViews
0likes
0Comments
Payroll Activity Summary vs Payroll Register Summary report in MYOB AccountRight
Hi Everyone As it is the end of the payroll year we thought we do an overview of two key payroll reports that are great to use at the end of the payroll year. These can be used to ensure that you have the correct values ahead of preparing your payment summaries. If you go to Reports>>Payroll>>Employees you have two reports; Activity Summary and Register Summary. Both reports do appear identical but are drawing their information from two different locations. The Payroll Activity Summary report is looking at the actual Payroll transactions recorded in payroll, whereas the Payroll Register Summary report looks at the employee’s card – in particular, the Payroll History section of the Payroll Details tab. Ideally, both of these particular reports will match as the payroll transactions recorded will match up with the employee’s card. What if the Payroll Activity Summary and Register Summary reports don’t match? If these particular reports don’t match it is likely that the card history has been updated manually. To get them to match do follow the below instructions: Run the Activity Summary and Register summary on a per month basis, to narrow down the month(s) that the reports don’t match Once the month(s) have been determined where it doesn't balance, check the payroll transactions in those months to ensure that they have been recorded correctly When that has been checked navigate to the pay history section of the employee's card - Card File>>Cards Lists>>Employees>Select the relevant employee's card>>Payroll Details tab>>>Pay History (left-hand side) Select to Show pay history for that particular and overtype that value to be same as the payroll transaction recorded Rerun the relevant reports to ensure that they do match. Once you Activity Summary and Register Summary reports do match, you are in a great position to prepare your payment summaries.
Steven_M
11 days ago Place AccountRight: Payroll
11KViews
2likes
0Comments
Hide negatives on Pay Superannuation window
Users would like the ability to hide the negative super transactions that come up on the Pay Superannuation screen. This idea was originally posted 8 months ago with 2 votes and 1 comment.
AmandaCL
12 days ago Place MYOB AccountRight Ideas Exchange
20Views
2likes
2Comments
Negative superannuation in the Pay Superannuation window
Two superannuation payments got bounced back. I processed them via a three-step instruction provided by MYOB. However, it raised up negative super amounts permanently sitting in the Pay Superannuation window. See the picture attached. MYOB support team advised that at this stage, after reversing a Pay Super transaction, the negative amount will remain on the Manage Payments window. Can you please come up with a way to delete them or come up with another way to process the returned super. Thank you.
Galina
14 days ago Place MYOB AccountRight Ideas Exchange
12Views
1like
1Comment
Pay Items: Option to make them inactive
As pay items can't be deleted, users would like the option to mark pay items as inactive so they don't appear on the drop down list to select from. This idea was originally posted 3 years ago with a total of 20 votes.
AmandaCL
15 days ago Place MYOB Business Ideas Exchange
23Views
1like
2Comments
PAYROLL HECS
How do we should PAYG Tax and HECS Tax separately on an Employee payslip?
CRCSES
18 days ago Place MYOB AccountRight Ideas Exchange
15Views
0likes
2Comments
Birthday notification for employees
Users would like for there to be a pop-up reminder in product for employee birthday's and employment anniversaries. This idea was originally posted 2 years ago with a total of 12 votes.
AmandaCL
18 days ago Place MYOB Business Ideas Exchange
19Views
3likes
2Comments
Pay Template for Employees Multiple Rates instead of Pay Categories for Multiple Rates
Hi there MYOB Staff Pay Templates would be extremely helpful. Instead of just having Payroll Categories with rates the pay template has ability to add multiple rates for one pay category/item. We have the situation where we need to have topup wages amounts for each payroll payrun each pay period. The topup amount per hour varies depending on staff payrates. Therefore we actually have to have something like 60 new pay categories to allow for each staff member to have their own individual topup rate. Other software programs like Xero, allow for a pay template, that can be edited and saved with any additional pay items and their rate for that staff member. There is only the need for the Pay Category 'Type' because the rates are set in the Pay Template. Therefore that reduces the amount of Payroll Categories required dramatically in these circumstances. I would really love to know when something like this might be considered and i
MelissaSucceed
19 days ago Place MYOB AccountRight Ideas Exchange
31Views
1like
2Comments

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AccountRight Ideas Exchange","shortTitle":"MYOB AccountRight Ideas Exchange","parent":{"__ref":"Category:category:AccountRight"}},"User:user:356571":{"__typename":"User","uid":356571,"login":"Nicole6090","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:356571"},"IdeaTopicMessage:message:891285":{"__typename":"IdeaTopicMessage","subject":"Child Support - Protected Earnings","conversation":{"__ref":"Conversation:conversation:891285"},"id":"message:891285","revisionNum":1,"uid":891285,"depth":0,"board":{"__ref":"Idea:board:myob-accountright-ideasexchange"},"author":{"__ref":"User:user:356571"},"metrics":{"__typename":"MessageMetrics","views":5},"postTime":"2025-03-27T17:30:05.482+11:00","lastPublishTime":"2025-03-27T17:30:05.482+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi Team, it would be useful if there was an option to enter the employees protected earnings for child support deductions so a warning at least would remind the user to check that employee. I image if there are several employees having child support deducted it would become difficult to track each individuals protected earnings per pay and quite time consuming. Unless there is already a funtion that I am not aware of. Thank you ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"454","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:890967":{"__typename":"Conversation","id":"conversation:890967","topic":{"__typename":"IdeaTopicMessage","uid":890967},"lastPostingActivityTime":"2025-03-21T16:25:47.742+11:00","solved":false},"User:user:249072":{"__typename":"User","uid":249072,"login":"Amandacr84","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:249072"},"IdeaTopicMessage:message:890967":{"__typename":"IdeaTopicMessage","subject":"Payroll errors re: Job Codes","conversation":{"__ref":"Conversation:conversation:890967"},"id":"message:890967","revisionNum":1,"uid":890967,"depth":0,"board":{"__ref":"Idea:board:myob-accountright-ideasexchange"},"author":{"__ref":"User:user:249072"},"metrics":{"__typename":"MessageMetrics","views":17},"postTime":"2025-03-21T15:21:50.484+11:00","lastPublishTime":"2025-03-21T15:21:50.484+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The following is an error with Job Codes in Payroll that has only arisen for us in the last month. I have never seen it before in many years of using MYOB. There have been no changes in how our business processes payroll. We have worked with MYOB staff to create a manual workaround for the problem. However this workaround involves a manual process & the need to break our weekly 50+ payroll into batches of no more than 15 in order to successfully process payroll. This means the payroll takes three times as long as previously. Despite weeks of interaction with MYOB staff and their promises of escalating the issue to a specialist team, we have yet to receive a permanent solution or return to processing the way we did previously. This is an URGENT issue, not one to be left for the \"nice to have\" department. It would appear that the issue has possibly arisen due to a bug in one of the recent version updates of AR software. The error messages come up in both the desktop and browser versions of MYOB AR. However it is only possible to apply the fix if you are in the browser version. I have attached a PDF explaining the manual workaround procedure. A brief description of the problem is that when processing payroll not all line items (hours, tax, super) for all employees have a job allocated to them, even though all employees have a template on their card with jobs allocated. The error is not predictable. Some employees have jobs allocated for all lines. Some employees have some lines with jobs and some lines without a job. Still other employees have no jobs on any line. However every employee has to be checked to make sure of fixing the problem. I would be interested if other businesses have or had this problem. Kind Regards, Mitchell Holmes ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1780","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:563267":{"__typename":"Conversation","id":"conversation:563267","topic":{"__typename":"ForumTopicMessage","uid":563267},"lastPostingActivityTime":"2025-03-21T13:15:16.263+11:00","solved":false},"Forum:board:Staffing_and_Payroll":{"__typename":"Forum","id":"board:Staffing_and_Payroll","displayId":"Staffing_and_Payroll","nodeType":"board","conversationStyle":"FORUM","title":"AccountRight: Payroll","shortTitle":"AccountRight: Payroll","parent":{"__ref":"Category:category:AccountRight"}},"User:user:180487":{"__typename":"User","uid":180487,"login":"Haydes","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0xODA0ODctMjc1MjFpRDg2N0RBRkFCRURERUU3OA"},"id":"user:180487"},"ForumTopicMessage:message:563267":{"__typename":"ForumTopicMessage","subject":"Single Touch Payroll (STP) Connection Troubleshooting Steps","conversation":{"__ref":"Conversation:conversation:563267"},"id":"message:563267","revisionNum":22,"uid":563267,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:180487"},"metrics":{"__typename":"MessageMetrics","views":4557},"postTime":"2019-02-26T13:39:46.681+11:00","lastPublishTime":"2025-03-21T13:15:16.263+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" If you are getting an Unable to Connect error when using STP or a Something's gone wrong at our end message with STP, there are 2 instances this normally happens with: \n \n 1. When you're running through the Readiness Check. \n 2. When you're setting up STP. \n \n \n If it is happening when you're running the Readiness Check, or Checking Payroll Details, it most commonly relates to the Internet connection, try restarting your Router and try again. \n \n If this fails, try flushing your DNS Cache on the computer \n To Flush the DNS\n \n Press the Windows Key on your keyboard \n Type in: cmd \n In the list of results, right-click on cmd.exe and choose Run as Administrator \n A command prompt window should appear \n At the flashing cursor, type in: ipconfig/flushdns \n Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly \n After the confirmation message, close the window \n Close AccountRight then re-open the software \n \n \n \n Firstly, you'd want to check that the version of Internet Explorer on your computer is Version 11, the latest version. \n Once updating that, close and reopen AccountRight and attempt to open this screen. If no changes, follow the steps below (Ensuring you restart AccountRight after each one) \n \n \n \n Ensure you are using TLS 1.1 & 1.2 in Internet Explorer\n \n Open Internet Explorer \n Click onto the Cog in the top-right \n Go to: Internet Options → Advanced \n Tick Use TLS 1.1 \n Tick Use TLS 1.2 \n Click Apply and then OK \n Close AccountRight then re-open the software \n \n \n \n Reset IE default settings\n \n Open Internet Explorer \n Click onto the Cog in the top-right \n Go to: Internet Options → Advanced \n Click Reset to restore the Advanced Settings \n Close AccountRight then re-open the software \n \n \n \n Clear the Internet Explorer Cache\n \n Open Internet Explorer \n Click onto the Cog in the top-right \n Click Internet Options \n Click Delete on the first tab \n Delete Browsing History (Temporarily files and cookies) \n Click OK to begin deleting this \n Close AccountRight then re-open the software \n \n \n \n Add as trusted site in Internet Explorer\n \n Open Internet Explorer \n Click onto the Cog in the top-right \n Click Internet Options \n Go to the Security Tab → Trusted Sites → Sites \n Add: https://*myob.com \n Close AccountRight then re-open the software \n \n \n \n Can you try on a different PC? \n If you are online, try the file offline\n \n Go to: File → Work offline (Check out) \n If you are the Owner/Administrator, you can continue to check out the file \n One the checkout process has completed, attempt to go use STP again \n If this is successful, you can then check the file back: File → Work Online (Check in) \n \n \n \n Flush the DNS\n \n Press the Windows Key on your keyboard \n Type in: cmd \n In the list of results, right-click on cmd.exe and choose Run as Administrator \n A command prompt window should appear \n At the flashing cursor, type in: ipconfig/flushdns \n Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly \n After the confirmation message, close the window \n Close AccountRight then re-open the software \n \n \n \n Try setting Internet Explorer as the Default Browser\n \n Navigate to Settings. You can get there from the Start menu. \n Select Apps \n Click Default apps in the left pane \n Click Microsoft Edge under the \"Web browser\" heading. If there's a different default browser, you'll see that program's icon under \"Web browser\" instead. \n Select the new browser (ex: Internet Explorer) in the menu that pops up \n You'll see that your new selection is now listed under \"Web browser.\" \n Close AccountRight then re-open the software \n \n \n \n Enable Access Across Domains in Internet Explorer\n \n Open Internet Explorer \n Click onto the Cog in the top-right \n Click Internet Options \n Go to the Security Tab → Trusted Sites → Custom Level \n Enable: Miscellaneous → Access across domains \n Enable: Miscellaneous → Launching programs and files in IFRAME \n Close AccountRight then re-open the software \n \n \n \n Lower the Security Settings in Internet Explorer\n \n Open Internet Explorer \n Click onto the Cog in the top-right \n Click Internet Options \n Go to the Security Tab → Trusted Sites → Security Level for this Zone \n Set this to Low \n Click Apply then OK \n Close AccountRight then re-open the software \n \n \n \n \n \n This next option may have other potential security risks if actioned, speak to your IT person if unsure \n In Server Manager, under local server turn Enhanced Internet Explorer Security Settings 'off' \n If none of the above steps work you will need to contact an IT professional to further look into this error. \n \n \n Still having troubles? Let us know by Starting a Post and write down the details of the issue and we'd be happy to help ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4968","kudosSumWeight":0,"repliesCount":0,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:518375":{"__typename":"Conversation","id":"conversation:518375","topic":{"__typename":"ForumTopicMessage","uid":518375},"lastPostingActivityTime":"2025-03-21T13:12:48.328+11:00","solved":false},"User:user:49125":{"__typename":"User","uid":49125,"login":"Steven_M","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_24-1706588706059.png?time=1712840915000"},"id":"user:49125"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01MTgzNzUtMTcwMTlpQTNFNjgzNzI4RUU3NTlDRg?revision=5\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS01MTgzNzUtMTcwMTlpQTNFNjgzNzI4RUU3NTlDRg?revision=5","title":"Attachment.PNG","associationType":"BODY","width":816,"height":512,"altText":"Attachment.PNG"},"ForumTopicMessage:message:518375":{"__typename":"ForumTopicMessage","subject":"Payroll Activity Summary vs Payroll Register Summary report in MYOB AccountRight","conversation":{"__ref":"Conversation:conversation:518375"},"id":"message:518375","revisionNum":5,"uid":518375,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:49125"},"metrics":{"__typename":"MessageMetrics","views":11376},"postTime":"2018-05-31T12:17:07.201+10:00","lastPublishTime":"2025-03-21T13:12:48.328+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi Everyone \n \n As it is the end of the payroll year we thought we do an overview of two key payroll reports that are great to use at the end of the payroll year. These can be used to ensure that you have the correct values ahead of preparing your payment summaries. \n \n If you go to Reports>>Payroll>>Employees you have two reports; Activity Summary and Register Summary. Both reports do appear identical but are drawing their information from two different locations. \n The Payroll Activity Summary report is looking at the actual Payroll transactions recorded in payroll, whereas the Payroll Register Summary report looks at the employee’s card – in particular, the Payroll History section of the Payroll Details tab. \n \n Ideally, both of these particular reports will match as the payroll transactions recorded will match up with the employee’s card. \n \n What if the Payroll Activity Summary and Register Summary reports don’t match? \n If these particular reports don’t match it is likely that the card history has been updated manually. To get them to match do follow the below instructions: \n \n Run the Activity Summary and Register summary on a per month basis, to narrow down the month(s) that the reports don’t match \n Once the month(s) have been determined where it doesn't balance, check the payroll transactions in those months to ensure that they have been recorded correctly \n When that has been checked navigate to the pay history section of the employee's card - Card File>>Cards Lists>>Employees>Select the relevant employee's card>>Payroll Details tab>>>Pay History (left-hand side) \n Select to Show pay history for that particular and overtype that value to be same as the payroll transaction recorded \n Rerun the relevant reports to ensure that they do match. \n \n Once you Activity Summary and Register Summary reports do match, you are in a great position to prepare your payment summaries. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2013","kudosSumWeight":2,"repliesCount":0,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01MTgzNzUtMTcwMTlpQTNFNjgzNzI4RUU3NTlDRg?revision=5\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:882765":{"__typename":"Conversation","id":"conversation:882765","topic":{"__typename":"IdeaTopicMessage","uid":882765},"lastPostingActivityTime":"2025-03-20T12:55:45.852+11:00","solved":false},"User:user:250317":{"__typename":"User","uid":250317,"login":"AmandaCL","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_27-1706588706059.png?time=1712840915000"},"id":"user:250317"},"IdeaTopicMessage:message:882765":{"__typename":"IdeaTopicMessage","subject":"Hide negatives on Pay Superannuation window","conversation":{"__ref":"Conversation:conversation:882765"},"id":"message:882765","revisionNum":1,"uid":882765,"depth":0,"board":{"__ref":"Idea:board:myob-accountright-ideasexchange"},"author":{"__ref":"User:user:250317"},"metrics":{"__typename":"MessageMetrics","views":20},"postTime":"2024-11-11T16:07:17.179+11:00","lastPublishTime":"2024-11-11T16:07:17.179+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Users would like the ability to hide the negative super transactions that come up on the Pay Superannuation screen. \n \n This idea was originally posted 8 months ago with 2 votes and 1 comment. \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"219","kudosSumWeight":2,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:890728":{"__typename":"Conversation","id":"conversation:890728","topic":{"__typename":"IdeaTopicMessage","uid":890728},"lastPostingActivityTime":"2025-03-19T09:20:33.852+11:00","solved":false},"User:user:187177":{"__typename":"User","uid":187177,"login":"Galina","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:187177"},"IdeaTopicMessage:message:890728":{"__typename":"IdeaTopicMessage","subject":"Negative superannuation in the Pay Superannuation window","conversation":{"__ref":"Conversation:conversation:890728"},"id":"message:890728","revisionNum":1,"uid":890728,"depth":0,"board":{"__ref":"Idea:board:myob-accountright-ideasexchange"},"author":{"__ref":"User:user:187177"},"metrics":{"__typename":"MessageMetrics","views":12},"postTime":"2025-03-18T15:29:22.635+11:00","lastPublishTime":"2025-03-18T15:29:22.635+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Two superannuation payments got bounced back. I processed them via a three-step instruction provided by MYOB. However, it raised up negative super amounts permanently sitting in the Pay Superannuation window. See the picture attached. MYOB support team advised that at this stage, after reversing a Pay Super transaction, the negative amount will remain on the Manage Payments window. Can you please come up with a way to delete them or come up with another way to process the returned super. Thank you. 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"242","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:890447":{"__typename":"Conversation","id":"conversation:890447","topic":{"__typename":"IdeaTopicMessage","uid":890447},"lastPostingActivityTime":"2025-03-14T14:07:20.656+11:00","solved":false},"User:user:354466":{"__typename":"User","uid":354466,"login":"CRCSES","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:354466"},"IdeaTopicMessage:message:890447":{"__typename":"IdeaTopicMessage","subject":"PAYROLL HECS","conversation":{"__ref":"Conversation:conversation:890447"},"id":"message:890447","revisionNum":1,"uid":890447,"depth":0,"board":{"__ref":"Idea:board:myob-accountright-ideasexchange"},"author":{"__ref":"User:user:354466"},"metrics":{"__typename":"MessageMetrics","views":15},"postTime":"2025-03-13T16:51:36.140+11:00","lastPublishTime":"2025-03-13T16:51:36.140+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" How do we should PAYG Tax and HECS Tax separately on an Employee payslip? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"75","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:882563":{"__typename":"Conversation","id":"conversation:882563","topic":{"__typename":"IdeaTopicMessage","uid":882563},"lastPostingActivityTime":"2025-03-14T10:18:38.037+11:00","solved":false},"IdeaTopicMessage:message:882563":{"__typename":"IdeaTopicMessage","subject":"Birthday notification for employees","conversation":{"__ref":"Conversation:conversation:882563"},"id":"message:882563","revisionNum":1,"uid":882563,"depth":0,"board":{"__ref":"Idea:board:myob-business-ideasexchange"},"author":{"__ref":"User:user:250317"},"metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2024-11-08T10:42:24.257+11:00","lastPublishTime":"2024-11-08T10:42:24.257+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Users would like for there to be a pop-up reminder in product for employee birthday's and employment anniversaries. \n \n This idea was originally posted 2 years ago with a total of 12 votes. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"210","kudosSumWeight":3,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:888195":{"__typename":"Conversation","id":"conversation:888195","topic":{"__typename":"IdeaTopicMessage","uid":888195},"lastPostingActivityTime":"2025-03-13T11:05:06.813+11:00","solved":false},"User:user:308963":{"__typename":"User","uid":308963,"login":"MelissaSucceed","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:308963"},"IdeaTopicMessage:message:888195":{"__typename":"IdeaTopicMessage","subject":"Pay Template for Employees Multiple Rates instead of Pay Categories for Multiple Rates","conversation":{"__ref":"Conversation:conversation:888195"},"id":"message:888195","revisionNum":1,"uid":888195,"depth":0,"board":{"__ref":"Idea:board:myob-accountright-ideasexchange"},"author":{"__ref":"User:user:308963"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2025-02-04T15:02:38.904+11:00","lastPublishTime":"2025-02-04T15:02:38.904+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi there MYOB Staff Pay Templates would be extremely helpful. 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