View PDF Button is missing

Hi SusanHi,

Thanks for posting. We are currently aware of this issue about the 'View PDF' option does not display for employees who have self-onboarded via invitation, and the email confirming their onboarding is complete also does not display the PDF attached. 

As a temporary work around, you can use the employee’s onboarding completion email or screenshots as a record. Or manually enter any missing details into the employee card.

Regards,
Earl

On 05.02.26 we sent an email to MYOBteam, we received their response on 24.02.26 and 26.02.26 mentioning they are actively investigating this behaviour, and our case has been attached to the investigation so they can update us as soon as there’s progress or a fix deployed.  They are unable to provide an exact timeframe but it has been raised as a priority with their product and platform teams, and they’ll keep us updated as soon as there’s any change. 

We mentioned our concerns re Fair Work compliance purposes as we save these pdf files as documented proof that the FWIS and CEIS were provided to the employee, and the employee consented to receipt, including the relevant date and time stamps.

We also sent an email to Flare on 05.02.26 and still waiting for their response.

Has anyone had any update to this?  I still cannot see the PDF in either desktop or online versions.

Hi Spicer_accounts,

There hasn’t been an update on this one yet. The View PDF button’s still doing its mysterious disappearing act on both desktop and browser. I know it’s not ideal when the button you’re looking for isn’t there. The good bit is that if you reach out to our team, they can get your account added to the list of affected users. This way, you’ll be notified as soon as we’ve got a fix or it’s fully resolved. No endless checking, we’ll do the watching for you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen