Forum Discussion

SusanHi's avatar
SusanHi
Contributing User
2 months ago

View PDF Button is missing

View PDF button on employee details is missing and only for our new self-onboarding employees, the issue is with AccountRight Desktop and I have gone to the browser version and it's not there either....
Payroll
Spicer_accounts's avatar
Spicer_accounts
Cover User
30 days ago

Has anyone had any update to this?  I still cannot see the PDF in either desktop or online versions.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    27 days ago

    Hi Spicer_accounts,

     

    There hasn’t been an update on this one yet. The View PDF button’s still doing its mysterious disappearing act on both desktop and browser. I know it’s not ideal when the button you’re looking for isn’t there. The good bit is that if you reach out to our team, they can get your account added to the list of affected users. This way, you’ll be notified as soon as we’ve got a fix or it’s fully resolved. No endless checking, we’ll do the watching for you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

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