Refund of salary sacrifice outside of the financial year
One employee resigned and was paid out in June 2026. In July 2026, an end-of-lease reconciliation identified that the employee sacrificed $ 1,000 more than they needed to during the financial year, and a refund of salary sacrifice is being provided to us on 31/07/2026. We have finalised the STP report. I understand that for FY2026, we need to decrease gross by $1,000 and decrease salary sacrifice type O by $ 1,000 to fix this. What are the steps to take in MYOB AccountRight to fix this?68Views0likes1CommentPending authorisation
My clients paid additional superannuation manually. I have reversed the last payroll and reprocessed it to include the additional superannuation. This now shows as pending authorization. How do I fix this as it is already paid? This pay does not show on the YTD verification report, is that because the super has not been authorised? How do I fix this?94Views0likes2CommentsSTP finalisation RFBA component only $0 pay
Hi guys I'm trying to report the RFBA (under section 57A) for an employee who had $0 pay in FY26 but I requires the RFBA component $2800 (grossed up value) to be reported as part of STP finalisation for FY26. to do this- I processed a $0 pay run and also temporarily removed the termination date so I could update this under the STP finalisation section. However it keeps prompting an error message..'something went wrong..' any idea how to fix this? Thanks heaps68Views0likes1CommentPayroll - First payrun in new Financial Year times-out
I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 mins after selecting "Record". System returns with error message of "Retry" or "Cancel". Selecting "Retry" results in the same outcome. Only option is to select "Cancel". Payroll is then not recorded. The same problem occurred last FY and was not resolved by MYOB until Friday. Case reference from last year was 01372663 & 01373520. Have tried clearing Cache.Solved1.3KViews0likes45CommentsView PDF Button is missing
View PDF button on employee details is missing and only for our new self-onboarding employees, the issue is with AccountRight Desktop and I have gone to the browser version and it's not there either. This has occurred this week. Is there a bug again?189Views0likes4CommentsMYOB Payroll adds 38 hours to standard pay
Hi, I've been using MYOB payroll for several years now and every time I add a new employee I set the standard pay hours to 0. MYOB payroll will then set this back to 38 in the payroll run and then add this to their clocked on hours meaning that an employee who works 10 hours gets paid for 48. I ensure I double check every employee I add to ensure their standard hours are set to 0 bit it still happens every time. I use Tanda for timesheets and rosters and I have seen this problem in other forums but no resolutions. This is costing me thousands of dollars a year and seems to be a MYOB payroll issue for several years now given the number of posts regarding this. Please advise on any current resolutions or work in progress. Thanks in advance.107Views0likes1CommentSaving Payroll in Batches
How can I create different batches of employees in MYOB AccountRight based on certain criteria (e.g. working location/site of employees). Once done how can I save (not record) payroll for employees one batch at a time and can I make changes to these saved batch payroll.Solved124Views0likes2CommentsEntitlements (A/L & P/L) short on pay slip & reports
When I process payroll for my companies employees, if they work a full standard week; they accrue 2.923 of Annual Leave and 1.462 of Personal Leave. This does not display on their pay slip. It only shows 2.92 and 1.46. This is incorrect. How can I fix this in MYOB so the pay slip shows the exact amount they have accrued per pay week and YTD? Also, the entitlement reports (balance and detail) both only show the 2.92 and 1.46 instead of the actual accrued amount as per the pay run, which is 2.923 and 1.462. How can I fix this also?79Views0likes1Comment