My clients paid additional superannuation manually. I have reversed the last payroll and reprocessed it to include the additional superannuation. This now shows as pending authorization. How do I fix this as it is already paid? This pay does not show on the YTD verification report, is that because the super has not been authorised? How do I fix this?
Hi jb2770,
Thanks for laying that out. If the additional super was already paid manually, you wouldn’t want to authorise that pending Pay Super payment as well, otherwise it could end up being paid twice. A good way to handle the additional super that’s sitting in pending authorisation is to record it via Pay Liabilities instead. If it’s not showing in the Pay Liabilities window, you’ll need to reverse the payment that’s currently sitting in pending authorisation first so it can flow through properly.
From there, it’s worth checking the setup of the additional super category and making sure it isn’t marked as tax exempt, because that can stop it from appearing on the YTD verification report. Once that’s sorted, you can send an update event. If you’re still having issues after that, you can reach out to our support team via the Contact Us page.
Cheers,
Doreen
Thanks, I rang for help last week and someone talked me through reversing the payment.
