Forum Discussion

APMMichelle's avatar
APMMichelle
Experienced User
6 days ago
Solved

PaySuper authorisation taking far too long.

Hello,

 

We submitted our PaySuper authorisation documents via email on 18/05/2026, but have not yet received a confirmation email and still do not have access. Could you please provide an update and arrange access as a priority?

 

Thank you

Michelle

 

  • APMMichelle's avatar
    APMMichelle
    10 hours ago

    Hi Amanda,

     

    Escalated through online chat support and fixed within the hour.

     

    All good now.

2 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    5 days ago

    Hey APMMichelle​ 

    The team are getting a lot of these requests from people as they need to update before the payday super change takes place which is causing the longer turnaround time sorry. We will aim to process it as soon as possible and will send confirmation to the contact email originally provided when submitting the form. 

  • APMMichelle's avatar
    APMMichelle
    Experienced User
    10 hours ago

    Hi Amanda,

     

    Escalated through online chat support and fixed within the hour.

     

    All good now.

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