Forum Discussion

romopizzabar's avatar
romopizzabar
Member
6 months ago

Superannuation pending authorisation

Hi there,

 

I just saw that I still have some super payments pending since August 2023.

I tried to authorise the payment several times but I have an error message that pop up “ A problem occurred with processing this super payment. Please refresh the browser, check the details and try again.“

I also have some failed payments exactly a year later, August 2024.

 

Can you please help me with this issue.

 

Thanks

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    6 months ago

    Hi romopizzabar,

    Thanks for raising this! When you see this error, our back-end team will take a closer look at your file to sort it out. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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