Pay Superannuation - Authorising payment

Hi Sam0103,

Great question! You’re almost there, you’ll just need to set up the second authoriser correctly.

Anyone who needs to create or authorise super payments will need their own access to the MYOB file. Please note that we don’t recommend sharing login details, even with your teammates. Once their access is set up, they’ll be able to jump in and authorise payments whenever they need to.

Cheers,

Princess

Hi Princess,

After setting this up and then amending my role from Creator to Authoriser, it still asks to confirm that any Authorisers or Pay Super Administrators selected are signatories to the business bank account.  What if I am not a signatory, but have authorisation?

Hi Element,

If you're not actually a signatory on the business bank account, I wouldn’t recommend confirming that you are just because you have internal approval. For Pay Super, the initial sign-up still needs to be completed by a business owner or director who is also a signatory to the business bank account, and then other users can be added as Authorisers or Pay Super Administrators. If you do have authority to act for the business but you're not a bank signatory, the best next step would be to have an authorised contact or signatory complete the update, or have the Pay Super authority changed. Only a business owner or Online Admin, together with a verified Pay Super Administrator, can update Pay Super roles online. If there isn’t currently a Pay Super Administrator set up, the authority needs to be updated through the Pay Super Change of Details form.

Also, under the current Pay Super process, the person signing a Change of Details request doesn’t need to be a director, but they do need to be appropriately authorised to act on behalf of the business, and one authorised contact signature is enough. So in short, if you’re authorised internally but not a bank signatory, don’t confirm that you’re a signatory. You’d need the right authorised contact or signatory to complete that part.

Regards,

Sai

I understand that.  We are a husband and wife team.  My husband is the sole director & sole signatory on the bank account.  
We both have access to make payments from this account. 

We both have our own MYOB log in credentials.

My husband has completed the initial sign up and been authorised as a 'Pay Super Administrator'

My assigned role is a 'Creator'.

You say above 'and then other users can be added as Authorisers or Pay Super Administrators'

He has followed the set up for a second authoriser:

Pay Superannuation

Pay Super Settings

Edit details.  This is to amend my role from Creator to Authoriser, however it still comes up with the box that he has to confirm saying that 'I confirm that the Authorisers or Pay Super Administrators I've selected above are signatories to the business bank account nominated for Pay Super'

Regards

Jac

Sorry, could you advise how to set up SMSF in MYOB ? I have already setup of Pay super but every time when I try to pay it in super payments it shows me error message.  What am I doing wrong ?

There is no guidance step by step in MYOB how to do it. Thanks 

Hi roadlink,

Yep, you can absolutely set up an SMSF in MYOB, but it can be a bit picky about the setup, so you’re not imagining things.
 

The main things MYOB says need to be in place first are:

  -your company file needs to be online

  -Pay Super needs to be fully set up first

Once that’s done, you can add the SMSF by going to Payroll settings > Superannuation funds > Create super fund, then choosing Self managed super fund (SMSF). From there, you’ll need to enter the fund ABN, select the ESA, and then assign that fund to the employee in their Payroll details > Superannuation tab. 

These help pages walk through it:

Set up superannuation funds

Set up Pay Super

If you're still encountering an error when you try to pay it, this troubleshooting page is also worth a look: Troubleshooting Pay Super payments

You can also get in touch with our team for more help! You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl