Forum Discussion

Experienced User

2 months ago

Solved

Super authorisation code not sending

Hi all,

Is anyone else having issues with superannuation authorisation codes coming through on Account Right today?

Trying to process staff super payments for december but no code has been sent. Have been waiting over 20 mins and they usually send the SMS instantly.

Genreve_S
2 months ago
Hi MsK-inthebooks,

The team is aware of the current issue with the Super Authorization code and is currently investigating. Some users have reported that toggling the airplane mode on and off alleviates the issue.

Regards,
Genreve

Genreve_S
MYOB Moderator
2 months ago
Hi MsK-inthebooks,

The team is aware of the current issue with the Super Authorization code and is currently investigating. Some users have reported that toggling the airplane mode on and off alleviates the issue.

Regards,
Genreve
- Sppokle
  Experienced Cover User
  2 months ago
  HI
  
  I am still experiencing a problem with receiving an Authorization code, I have tried the work around and that is not working.
  
  Kind Regards
  - Doreen_P
    MYOB Moderator
    2 months ago
    Hi there Sppokle,
    
    We've received an update from our team that there's an issue with receiving the authorisation code for Super. I get that toggling the airplane mode on and off didn't work on your end. With that, I'd suggest to restart your device as well. In addition, make sure that there are no outages with your mobile provider that may affect receiving the authorisation code for Super.
    
    Cheers,
    
    Doreen
MsK-inthebooks
Experienced User
2 months ago
Much appreciated! :)