Sending Update Event to ATO Creates Zero Payslip To Be Emailed to Employee
When I click on "Send update event" to the ATO through the Payroll Reporting Centre, it creates a zero payslip for every employee, including employees who have ended their employment in the current Payroll Year. The problem is that MYOB creates the Zero Payslip with a 'To be emailed' or a 'To be printed' flag. I then have to click into every pay slip and change it to Already Emailed or Printed. This is labour intensive and unnecessary. Really a WHS issue. If MYOB need to create a zero payslip to send an update even, program it to mark the payslip as Already Printed and Emailed. Many thanks Elizabeth
Edit Note in the Employee Timesheet by Approving Manager in MYOB Team
It would be better if the approving manager can edit the notes in the employees timesheet in the MYOB Team before the approval. Currently, the approving manager only can edit the time but not the notes. This is because sometimes the pay runs are prepared by the Accountant and it would be better if the approving manager can correct the notes from the employees to avoid misunderstanding and incorrect pay run. This will save time for all parties.Phone number for support
Hello, how can I find a phone number for support? My online submissions for help are being ignored for weeks. I won't be able to use MYOB if they don't fix up the problem from their end. The problem is I tried to upgrade my Payroll Only to Pro and it created a separate account instead. But I have all my employees and pay, etc in my Payroll Only. Any ideas?
Payday Super - being able to choose date of payment
Over Christmas period I do payroll in advance as I have only salary employees. With the current Payday Super setup in MYOB, super will be paid before staff get paid! There is currently no option to choose a future date to process and pay super. This is pretty vital as it makes no sense to not be able to choose a payment date and super being paid in advance of actual payday.Pay Super - ability to future date
With upcoming changes to Payday Super it would be extremely beneficial to be able to create a superannuation payment with a future date, authorise today and the payment is not taken out of the bank account until the future date. I often do payroll in advance when going on leave. With Payday super we need to pay super on the day of payroll. The current Pay Super in MYOB means that although the Pay Super is for a date in advance, that is effectively ignored and the money comes out of the bank account on the date it is authorised. This will put pressure on bookkeepers/payroll staff to have to either login on the payday to authorise super, or put cashflow pressure on businesses to pay super in advance of the payroll which seems illogical.
Pending authorisation
My clients paid additional superannuation manually. I have reversed the last payroll and reprocessed it to include the additional superannuation. This now shows as pending authorization. How do I fix this as it is already paid? This pay does not show on the YTD verification report, is that because the super has not been authorised? How do I fix this?
STP finalisation RFBA component only $0 pay
Hi guys I'm trying to report the RFBA (under section 57A) for an employee who had $0 pay in FY26 but I requires the RFBA component $2800 (grossed up value) to be reported as part of STP finalisation for FY26. to do this- I processed a $0 pay run and also temporarily removed the termination date so I could update this under the STP finalisation section. However it keeps prompting an error message..'something went wrong..' any idea how to fix this? Thanks heaps
