Pay Super - ability to future date
With upcoming changes to Payday Super it would be extremely beneficial to be able to create a superannuation payment with a future date, authorise today and the payment is not taken out of the bank account until the future date. I often do payroll in advance when going on leave. With Payday super we need to pay super on the day of payroll. The current Pay Super in MYOB means that although the Pay Super is for a date in advance, that is effectively ignored and the money comes out of the bank account on the date it is authorised. This will put pressure on bookkeepers/payroll staff to have to either login on the payday to authorise super, or put cashflow pressure on businesses to pay super in advance of the payroll which seems illogical.NZ Payroll - Payday filing weekly
If weekly payday filing gets rejected (for any reason) is it possible to receive an email or a type of notification advising straight away. This was not something I thought that I needed to check on a weekly basis and assumed everything was right until a had a mix up with employee tax numbers and I had 6 payday filings rejected! Hence, I received a call from Inland Revenue 6 weeks later asking why I hadn't submitted my weekly filing and went on to charge me late filing fees, + interest. A simple notification would have saved me a lot of manual work and fees and the problem would have been solved after the first rejection. Thank you for considering my request. Angela.
Option to add other pay items in MYOB Team timesheets
We have recently started using MYOB Team for some of our staff to submit their timesheets. How would we manage this when a public holiday occurs? It seems employees can only enter their working hours or request leave, but when a public holiday occurs (not worked), how will employees enter this on their timesheets? Or does this have to be manually entered before processing the payroll? We also have apprentices that attend TAFE - we like to record these days in a separate pay item than just normal time worked so we have a record of whether the apprentice was physically at work or if they were at TAFE. Similar idea with things such as community service leave (most commonly jury duty in our company) or other types of leave that don't necessarily accrue week to week but employees are entitled to (compassionate leave, etc.). They seem to only be able to submit leave requests for leave entitlements in which they are accruing - like annual leave and personal leave. I was hoping MYOB teams could have our staff complete their timesheets in a more in-depth self serve manner, and all I would need to do in payroll is make sure their manager has approved their timesheet and complete a final check to make sure there is sufficient leave accruals, etc.
Fix bugs with users unable to view timesheets submitted
There is a known issue in which users of MYOBTeams app cannot view the timesheets they have submitted. They will submit their timesheet, and when they look into their historical timesheets on the app, it comes across as blank. However, this can be seen by the manager in the backend portal MYOBTeams website, so it is coming through. It is affecting approximately 10% of employees. Suggest to have this fixed for better user experience.
Accountright browser version needs to support import of transaction Journals
We use an external payroll system that we need to download a payroll journal from to import into MYOB. Unfortunately MYOB browser version does not currently support the import of transaction journals, so I will have to manually create a journal in MYOB to add the payroll financial details. This is crazy! Can we please add the ability to import transaction journals into MYOB browser version as it is currently allowed in the MYOB Accountright desktop version?? Thanks Lisa
Phone number for support
Hello, how can I find a phone number for support? My online submissions for help are being ignored for weeks. I won't be able to use MYOB if they don't fix up the problem from their end. The problem is I tried to upgrade my Payroll Only to Pro and it created a separate account instead. But I have all my employees and pay, etc in my Payroll Only. Any ideas?
Refund of salary sacrifice outside of the financial year
One employee resigned and was paid out in June 2026. In July 2026, an end-of-lease reconciliation identified that the employee sacrificed $ 1,000 more than they needed to during the financial year, and a refund of salary sacrifice is being provided to us on 31/07/2026. We have finalised the STP report. I understand that for FY2026, we need to decrease gross by $1,000 and decrease salary sacrifice type O by $ 1,000 to fix this. What are the steps to take in MYOB AccountRight to fix this?
