Opt-out of Benefit program in Flare
I like the option to use MYOB for electronic onboarding and had noticed the tick box for flare benefits ticked by default. I always unticked this as we do not wish to be a middleman for services or benefits that are unvetted by us. It seems that Flare is still getting the information and may contact staff for offers even if we have unticked the box during the invite. I also find it objectionable to have this ticked by default. This should be opt-in and not opt-out. Please change this to prevent data leaks now or in the future.985Views23likes25Comments
Pay Super - ability to future date
With upcoming changes to Payday Super it would be extremely beneficial to be able to create a superannuation payment with a future date, authorise today and the payment is not taken out of the bank account until the future date. I often do payroll in advance when going on leave. With Payday super we need to pay super on the day of payroll. The current Pay Super in MYOB means that although the Pay Super is for a date in advance, that is effectively ignored and the money comes out of the bank account on the date it is authorised. This will put pressure on bookkeepers/payroll staff to have to either login on the payday to authorise super, or put cashflow pressure on businesses to pay super in advance of the payroll which seems illogical.1.8KViews92likes35CommentsFeature Request: Auto upload ABA file to business bank account
As part of One Touch Payroll and PayDay Super, MYOB generates super payments to employees via a clearing account. MYOB processes Pay Slips to employees and even notifies the ATO. However it generates an ABA file which must be manually uploaded to a business bank account, providing instructions to the bank to make the wages payments to the employees. Surely - once properly setup - this last step can be automated, so that all of this truly becomes One Touch Payroll. How about it MYOB...?33Views0likes2Comments
Phone number for support
Hello, how can I find a phone number for support? My online submissions for help are being ignored for weeks. I won't be able to use MYOB if they don't fix up the problem from their end. The problem is I tried to upgrade my Payroll Only to Pro and it created a separate account instead. But I have all my employees and pay, etc in my Payroll Only. Any ideas?17KViews2likes22Comments
Enable Editing/Deletion of Approved Leave Requests + Add Feature for Internal Payroll/Run Notes + Leave Balance Visibility in Leave Management Tool
Idea Description: The inability to change or edit approved leave in MYOB Team causes massive administrative bottlenecks and serious compliance risks. Modern payroll platforms handle these everyday scenarios effortlessly. MYOB is falling far behind by forcing users into risky, manual workarounds. We need three feature upgrades to fix these systemic flaws: 1. Ability to edit, amend, or cancel approved future leave The Issue: Once a leave request is approved, it is completely locked down. If an employee cancels or changes a holiday months in advance, managers cannot edit or delete it within the portal. The Risk: For permanent recurring pays without timesheets, we must rely on manual memory or external calendars. This risk multiplies if there is a change in payroll staff before that period arrives, as new staff won't have those calendar alerts and the context of the cancelled leave is completely lost, leading directly to over/underpayments. The Reality: It just doesn't need to be this messy. It should take 2 minutes to fix in MYOB Team by simply clicking on the leave request. There is no technical reason this feasibly cannot happen. 2. Scheduled, internal "payroll-only" memos (Hidden from employees) The Issue: Other modern payroll systems allow users to schedule an internal note targeted to a specific future pay period. MYOB completely lacks this capability. Catch-All Solution: If MYOB had to choose just one feature to implement immediately, this would be the most powerful solution to catch multiple issues at once. Beyond just fixing cancelled leave, a scheduled internal payroll note would capture a much wider list of recurring payroll issues (e.g., upcoming pay rises, bonus payouts, or termination instructions). The Risk: Without it, we cannot schedule a system prompt for the future payroll workflow. If there is a change in new staff doing payroll by the time the affected period arrives, external tools like personal Outlook/Google calendars fail because the new staff won't have those alerts. You simply should not have to adopt an entirely different system, software, or secondary process just to reduce a risk that the payroll system itself creates by lacking standard functionality. Why 3rd-party tools fail: Suggesting the use of external tools like Google Calendar, Outlook, or Gmail alerts is not a viable solution. If there is a change in new staff doing payroll, those new team members use separate email accounts and will not have access to old calendar reminders. It is far too messy and risky to manage an essential business function outside the system. It should be effortless to track this within MYOB. Why current workarounds fail: The "Standard Pay Message" or "Memo" options in MYOB are a terrible solution because they print directly onto the employee's visible pay slip. Internal payroll operations and compliance tracking must be restricted to payroll officers, not shown to staff. 3. Embedded leave balance visibility during approval The Issue: Employees cannot see their live balances on the application screen without digging out old pay slips. Worse, managers approve leave blindly because balances are hidden on the "Approve Leave" screen. The Risk: In an age where payroll officers are multitasking with 30 browser tabs open, forcing us to open a separate tab just to check a balance creates unnecessary work. This lack of instant context directly leads to accidental negative leave balances and unearned payouts. The Solutions Required: MYOB needs to allow administrators to edit, cancel, or change approved leave requests directly within the MYOB Team dashboard. MYOB really needs to introduce internal, scheduled pay-run notes. MYOB needs to have live balance visibility on the approval dashboard. Please upvote this if you want MYOB to stop relying on manual workarounds and bring its payroll management into the modern era.Payday Super - being able to choose date of payment
Over Christmas period I do payroll in advance as I have only salary employees. With the current Payday Super setup in MYOB, super will be paid before staff get paid! There is currently no option to choose a future date to process and pay super. This is pretty vital as it makes no sense to not be able to choose a payment date and super being paid in advance of actual payday.1.4KViews75likes29Comments
Child Support - Protected Earnings
Hi Team, it would be useful if there was an option to enter the employees protected earnings for child support deductions so a warning at least would remind the user to check that employee. I image if there are several employees having child support deducted it would become difficult to track each individuals protected earnings per pay and quite time consuming. Unless there is already a funtion that I am not aware of. Thank you225Views9likes5Comments
