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Guide: Getting Started on our Community Forum!
Welcome to our MYOB Community Forum! We're super excited to have you here. This guide will show you the basics of using this space so you can jump right in and participate! Note: Detailed instructions/information can be found by clicking on the titles. Setting up your Profile Your profile is what other users see whenever you make a post or leave a comment. You'll be able to set your own username and profile picture to distinguish yourself from others and can include more information about yourself and your business in your Bio. Posting on our Community Forum To make a post, you'll need to navigate directly to the board your question relates to in order to start a new post. Community Forum Guidelines We have a set of Community Guidelines in place to ensure everyone has a great experience in the space. Please take the time to read through them before participating in conversations. By participating in the Community Forum, you agree to respect these guidelines. Once your profile is set up and you've read through the Community Guidelines, you're ready to go! We hope you find this space valuable. If you have any further questions or feedback, feel free to reach out!544Views3likes1CommentCommunity Forum Guidelines
Welcome to our Community Forum! The MYOB Community Forum is a positive and friendly space with the intention of helping like-minded individuals connect, help and learn from one another. Our guidelines exist to ensure everyone has a great experience in the space. This space is for Australian and New Zealand residents.By participating, you agree to respect and follow these guidelines. Personal Privacy Be mindful of sharing personal information including your Serial Number, Client ID, email addresses or phone numbers. The forum is a moderated space, any information that has been posted and is deemed as "personal" or "sensitive" will be edited out. Be Respectful Please refrain from using inappropriate language, hate speech, and personal attacks when speaking to others. This space is intended to be a positive space for everyone to interact and learn from one another so please show respect and use positive language when speaking to one another. Forum Posting Guidelines Choosing a Username: Do notimpersonate others or use offensive names, email-addresses or personal information. Usernames that include the above will be edited by our MYOB moderators. Participating in Discussions: Do notpost personal information, spam, information which is considered unlawful. Derogatory statements and inappropriate content (including photos and videos) will be deleted. Political discussions will also be removed. Reporting Issues If you see something inappropriate, please use the "Report" button. You can report a post by clicking on the settings cog on the top right of any post and selecting "Report". Our moderators will then review the post and take necessary action. If you have feedback to provide or are unhappy with our moderation of the Forum, you can email your thoughts tofeedback@myob.com. Consequences of Misconduct Members who do not adhere to these Community Guidelines will initially receive a reminder or warning. Repeated violations could result in a ban from the Community Forum. MYOB’s Moderation of the Space MYOB reserves the rights to reject specific content and permanently deactivate accounts of users who breach our Community Guidelines. MYOB may archive discussions of inactive users at their discretion. MYOB may delete or edit posts that contain more than 2500 words, external links, content going against our guidelines. We reserve the right to reject specific content for any reason. Product Help vs Accounting Advice This space is designed to also provide helpful resources when it comes to using our MYOB products. MYOB Community Forum Moderators are able to assist and answer any questions that may be related to using the product, however you will need to consult a bookkeeper, accountant or our other community members if you're seeking financial and/or accounting advice. MYOB will not provide financial or accounting advice on our Community Forum. Learn and Contribute We hope you find this Forum to be a useful space to ask and answer questions, connect with the rest of our community and learn from one another. Ensure your content is information that you own or are authorised to share. Content should have a clear purpose and add value for the rest of our community.56Views2likes4CommentsBank transactions not linking for payroll due to employees being set up for electronic payments
All of my employees have been set up so that payroll is completed electronically through bank files. However, when I completed my last payrun, I did not select to pay them electronically and instead had to pay by completing bank transfers. Now the payments are not linking to payroll under bank transactions and I don't know how to link this. Can someone please help?13Views0likes1CommentBill record
I am trying to enter a bill and have filled in the feilds. When I click on record it times out and asks to try again or close. When you try again it thinks about it for some time but the message comes up again. If you click on the close button it shuts myob down so you have to restart again.10Views0likes1CommentIntermittent login errors 12/09/2024
Hi all, We are currently investigating an issue with errors using some of our online services. For most customers, this will be impacting the ability to log in. For others it may be with purchasing software via our website or performing administration tasks. For updates, please subscribe to our status page, you can see notification of this incident below: status.myob.com Sorry for the inconvenience and thank you for your patience while we work to resolve this as soon as possible. Regards, Mike - MYOB41Views0likes1CommentSTP Prefill missing since upgrades done in late June through to August
Hi I am experiencing issues with the STP prefill in the ATO website this has only occurred since the current round of software upgrades. I double checked the EOFY reports within MYOB STP, they are correct, but the lodgement document that is sent to the ATO shows zero values?? any ideas. I am currently talking to the ATO as the PAYG Withholding field with a couple of my clients BAS has disappeared, gone, does not even appear as blank so that I can prefill, it just doesn't exist any more. With another client since the software upgrades no prefill exists on the ATO form for anything that relates to June, but processed in say July? Any Ideas please Are all of the software issues that we have been experiencing for the last 2 months been rectified? regards Sandy8Views0likes1CommentFixes and Enhancements – MYOB Acumatica v2023.1.500
For those seeking some further detail on fixes and enhancements contained within the 2023.1.500 release (excluding Payroll), here's a run down: Finance: if a user signed in to an operating system with a locale that was configured with a comma as the decimal symbol and a period as the digit grouping symbol, and then the user entered a number in a box in the Summary area of a form and clicked any button, the comma was displaced 2 decimal places to the right of its intended position (for example, if the user entered 123,50, the value changed to 12350,00). Inventory and Order Management In a sales order with the Invoice, Credit Memo, or Mixed Order automation behavior, which is defined on the Template tab of the Order Types (SO201000) form, the values in the Unbilled Quantity and Unbilled Balance boxes on the Totals tab of the Sales Orders (SO301000) form were not updated to 0 after a Acumatica Release Notes for 23.118.0016 sales invoice was created and released for this sales order if the sales order had a zero Ordered Qty. On the Sales Orders (SO301000) form, when a sales order had multiple lines linked to drop-ship purchase orders, clicking the link in the Drop-Ship PO Nbr. column on the Details tab did not open the corresponding drop-ship purchase order on the Purchase Orders (PO301000) form. The same issue was with opening sales orders by clicking the links in the drop-ship purchase orders on the Details tab of the Purchase Orders form. On the Commissions tab of the Invoices (SO303000) form, the Commissionable Amount value was calculated incorrectly if a group discount configured for a customer was applied in a document that was prepared for the shipped sales order. The error occurred if the invoice was prepared for a sales order whose type had the Recalculate Discount on Partial Shipment check box selected on the Order Types (SO201000) form. If an item's quantity was greater than its Available for Shipping quantity in the specified location and Ship Complete was selected in the Shipping Rule column for this item on the Details tab on the Sales Orders (SO301000) form, a user could link this sales order to a shipment by using the Add Order button on the Details tab of the Shipments (SO302000) form and saving the shipment. If a sales order that collected taxes and was in the Back Order status in Acumatica ERP was modified in a Shopify store and then synchronized with Acumatica ERP, the connector failed the sync record for this order and showed the following error messages on the Sync History (BC301000) and Process Data (BC501500) forms: The following tax identifiers from the external system could not be matched: . The ERP has failed to save the tax ID or the tax amount differs from the one that has been expected. Make sure that taxes are configured for the tax zone and tax categories. Also, make sure that taxes either have the same identifiers in the ERP and external system or are mapped on the Substitution Lists (SM206026) form. This issue occurred if the Tax Synchronization check box was selected, the Default Tax Zone box was empty, and the Use as Primary Tax Zone check box was cleared in the Taxes section on the Order Settings tab of the Shopify Stores (BC201010) form. If an invoice was released for part of a sales order, the payment for the order was released, and then if the application was reversed on the Application History tab of the Payments and Applications (AR302000) form, users could not remove the payment from the order because of the error, which indicated that the Transferred to Invoice amount was not equal to 0. If a lot- or serial-tracked item was added to a return order by adding an invoice line on the Sales Orders (SO301000) form and then a partial receipt was created for that item on the Shipments (SO302000) form, the following error occurred when a user clicked the Confirm Shipment command: Item in invoice lot/serial number quantity returned is greater than quantity invoiced. System and Platform In the trace logs for any form, the company ID was empty for the long-running events. Simultaneous search for many values separated by a space in a drop-down list on any form could lead to a stack overflow exception and the restart of the instance. Fix Description: If there are more than 10 values to search for, the system takes only the first 10 values. If an action execution was selected as a subscriber on the Subscribers tab of the Business Event (SM302050) form, the system could not process this subscriber when the business event occurred and showed the following error message: Object reference not set to an instance of an object. In some cases, the statistics on the System Queue Monitor (SM302010) form were not displayed if multiple tenants were configured in the system. In rare cases, if two transactions were nested in each other and one of them failed, the system still saved the results of the other transaction in the database, potentially causing data inconsistency, which could include duplicate GL batches, shipment counter corruption, or a 200-status code response to the PUT CBAPI request with no entity created. Retail-Commerce The Shopify connector has been aligned with the Shopify API version 2024-01 to support instalment transactions for orders paid with the Shop Pay payment method. In some cases, when a Shopify order and its payment was imported to Acumatica ERP, the imported sales order was created on the Sales Orders (SO301000) form with the Tax Calculation Mode set to Tax Settings on the Financial tab, an incorrect order total, which included sales tax twice, and a nonzero unpaid balance. The issue occurred if the following conditions were met: o In the Shopify store, sales tax was set up to be included in product prices and shipping rates. o Avalara AvaTax was configured as the tax provider on the Tax Providers (TX102000) form. o On the Shopify Stores (BC201010) form, tax synchronization was enabled for the store and the Avalara tax zone was selected as the primary tax zone Integrations On the Shipments (SO302000) form, if a user shopped for rates by using the UPS Ground service method and increased the gross weight of the package beyond 50lbs, the following error occurred: UPS: Cannot deserialize the current JSON array (e.g. [1,2,3]) into type 'PX.UpsRestCarrier.Model.CodeDesc' because the type requires a JSON object. Service Management If the time zone on the user's computer was set to UTC+12, on the Staff Calendar Board (FS300400) form, the week numbers could duplicate in the Month view. In some cases, on the Service Orders (FS300100) form and on the Appointments (FS300200) form, when a user was adding a new line on the Details tab of the form, it took approximately 20 seconds for the system to load the information from the Inventory ID selector.19Views0likes0CommentsOld version of Myob
I have been happily using MYOB Accounting Plus V10 forever, but my computer died and I have had to upgrade to Windows 11, which means I can no longer download the app onto my computer. My question is, can I upload my data to a new MYOB software like Account Right?50Views0likes2Comments