I received a message that my payment details had expired and I needed to update them.
I went to the payment details page for my account, and a message was displayed that I had multiple payment details recorded and needed to contact support to deal with this.
I submitted a support request on 30 March but have not received any reply.
How do I update my payment details?
Thanks.
Thanks for letting me know iWarwick!
I have followed up with the team and have asked them to prioritise this one for you. All updates will be sent to the contact email associated with the case.
So, as I said in my very first post the MyAccount route does NOT work:
I have submitted a support request a week + ago and not received any reply.
I tried the my.myob.com route but any of the account numbers I have return "INVALID".
I also do not know why MYOB thinks I have multiple payment methods. It has been happily debiting the same credit card for MANY years now.
Hey iWarwick
If you receive an error in MyAccount (this may happen when there are multiple payment profiles present) please try logging in to my.myob.com to update your payment details instead.
More information can be found on this page.
Thanks. I tried the Live Chat. It told me to go to my payment details page and update it there. Which was about as helpful as most "Live Chat".
Hi iWarwick,
Sorry you haven’t had a reply to your support request yet. The team is currently catching up on support requests and it sounds like yours is still in the queue. If you’re seeing the message about having multiple payment details and needing support to sort it out, the quickest way to get your payment details updated is to contact our team on Live Chat via our virtual assistant, MOCA.
Cheers,
Doreen
