Hello,
Each time I try to open my employee card, I get a pop up screen of "Something's gone wrong and AccountRight needs to close". I've attached the error note.
This would also happen when I try this on the desktop and online.
How can I fix this?
There is just one card at this stage and this happens to.
Hi Daniella,
The “Something’s gone wrong and AccountRight needs to close” error is happening because the same employee’s details have been saved twice by mistake in your file. You’ll need to reach out to our team so they can get into the backend, run the repair on your file and get that employee card opening again. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
Hi Doreen,
Thank you for that information. I can confirm that I have contacted MYOB and the issue is now resolved.
