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LJZ's avatar
LJZ
Contributing User
3 months ago
Solved

Can't access employee card files

We have been having intermittent issues opening employee card files in the AccountRight Payroll module over recent weeks.  Once the error occurs, we attempt to restart AccountRight as proposed but it doesn't resolve the problem.  We have also tried logging onto AccountRight online but also receive the error message 'something went wrong'.  It appears to be unstable (as the error comes and goes) - can you please advise how we can fix this once and for all?  Please note that we are using the latest AccountRight version but this was also an issue before the version update this week.  Thanks in advance for your help!

  • Shella_A's avatar
    Shella_A
    3 months ago

    Hi LJZ, 

     

    It's great to have you here in the Community Forum! I've arranged some fixing in the background over that company file for you. Do ensure that you close down and reopen the company file before attempting to open that card.

    Let me know how you get along and if you require further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

     

     

    Kind regards,

    Shella

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  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    3 months ago

    Hi LJZ, 

     

    It's great to have you here in the Community Forum! I've arranged some fixing in the background over that company file for you. Do ensure that you close down and reopen the company file before attempting to open that card.

    Let me know how you get along and if you require further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

     

     

    Kind regards,

    Shella

    • LJZ's avatar
      LJZ
      Contributing User
      3 months ago

      Hi Shella_A,

       

      Thank you for your warm welcome AND for resolving my issue so quickly!  I have now regained access to the offending employee card.

       

      Many thanks again - have a great weekend!

      Lyndall  :)

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        3 months ago

        Hi LJZ,

         

        You're welcome! I'm happy to hear that your issue was resolved quickly and you've regained access to the necessary employee card.

         

        If you have any more questions or need further assistance, feel free to ask. Enjoy your weekend!

         

         

        Cheers,

        Shella

  • LJZ's avatar
    LJZ
    Contributing User
    27 days ago

    Hello Shella,

     

    I wonder if you can please assist me as we are having issues accessing employee card files again, this time for a different employee!  Can you please advise if this is something we can fix each time this happens?  Alternatively, are you able to run the same fix on our company file again?  If you need the offending employee's full name, please let me know (initials are K.T.). Thanks in advance for your help Shella.