Can't access employee card

Hi MeganHall,

Thank you for your post.

Looking at the diagnostic log, we will need to run a script over your file to correct this. Could you please reply with the following so I can action this for you:

• Last 4-Digits of your serial number
• Company file ID (Help>About MYOB AccountRight>Company File ID)

Thanks, its 6510

Hi MeganHall,

Apologies, the only account I can find is with a serial number ending 8209. 

Could you please send me the full serial number & Company File ID via private message? 

Sorry, see below:

serial number 8209

Compnay file ID 5

Good morning

I am trying to access another employee card and am having the same issue as previously

Hi MeganHall,

Thank you for letting me know. 

I've just run the script over your file to correct this. Do reach out if the issue persists.

This is happening again with a new employee, Darrell Saward. Can you please fix. It seems to be occurring with new staff we do the employee onboarding for 

Thanks 

Hi MeganHall,

Thanks for letting me know. 

I've just run the script over your file again.

Do let me know if the issue persists. 

Thanks Sam

Im also having a problem with getting my payroll done today.  It processes and records but then there are no figures recorded and no payroll recorded