Forum Discussion

MeganHall's avatar
MeganHall
Contributing User
3 years ago
Solved

Can't access employee card

Hi   I cant access one of my employee cards, im trying to update his pay rate and i cant, i keep getting a something's gone wrong and accountrite needs to close message.  Ive attached the error rep...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi MeganHall,

     

    No problem, I have just run the script over your file to correct this error. 

     

    Do reach out if the issue persists.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

     

Sam_R's avatar
Sam_R
Former Staff

Hi MeganHall,

 

Thank you for your post.

 

Looking at the diagnostic log, we will need to run a script over your file to correct this. Could you please reply with the following so I can action this for you:

 

  • Last 4-Digits of your serial number
  • Company file ID (Help>About MYOB AccountRight>Company File ID)
MeganHall's avatar
MeganHall
Contributing User
3 years ago

Thanks, its 6510

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi MeganHall,

     

    Apologies, the only account I can find is with a serial number ending 8209. 

     

    Could you please send me the full serial number & Company File ID via private message? 

    • MeganHall's avatar
      MeganHall
      Contributing User
      3 years ago

      Sorry, see below:

       

      serial number 8209

      Compnay file ID 5

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi MeganHall,

         

        No problem, I have just run the script over your file to correct this error. 

         

        Do reach out if the issue persists.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.