Forum Discussion

MeganHall's avatar
MeganHall
Contributing User
3 years ago
Solved

Can't access employee card

Hi   I cant access one of my employee cards, im trying to update his pay rate and i cant, i keep getting a something's gone wrong and accountrite needs to close message.  Ive attached the error rep...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi Happygirl 

     

    Thanks for your post. The only way to close off bills is to pay them through Pay Bills or change the amount of the bill to $0.00 so they would need to done individually. You're other option would be to reverse the bills but then you'd need to apply the reversal to the bill to close it off which would take more time.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

MeganHall's avatar
MeganHall
Contributing User
3 years ago

Sorry, see below:

 

serial number 8209

Compnay file ID 5

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi MeganHall,

 

No problem, I have just run the script over your file to correct this error. 

 

Do reach out if the issue persists.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

 

  • MeganHall's avatar
    MeganHall
    Contributing User
    3 years ago

    Good morning

     

    I am trying to access another employee card and am having the same issue as previously

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi MeganHall,

       

      Thank you for letting me know. 

       

      I've just run the script over your file to correct this. Do reach out if the issue persists.

      • MeganHall's avatar
        MeganHall
        Contributing User
        3 years ago

        This is happening again with a new employee, Darrell Saward. Can you please fix. It seems to be occurring with new staff we do the employee onboarding for 

        Thanks 

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access employee card","id":"message:760339","revisionNum":1,"repliesCount":13,"author":{"__ref":"User:user:196281"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:760339"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:760339"},"body@stripHtml({\"truncateLength\":200})":" Hi   I cant access one of my employee cards, im trying to update his pay rate and i cant, i keep getting a something's gone wrong and accountrite needs to close message.  Ive attached the error rep...","body@stringLength":"280","rawBody":"

Hi

 

I cant access one of my employee cards, im trying to update his pay rate and i cant, i keep getting a something's gone wrong and accountrite needs to close message.  Ive attached the error report

 

Thanks

 

Megan

","kudosSumWeight":0,"postTime":"2022-05-30T15:12:01.042+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message760339AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Staffing_and_Payroll/67633/1/errorLog.txt\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:760339_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":912},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:760339":{"__typename":"Conversation","id":"conversation:760339","solved":true,"topic":{"__ref":"ForumTopicMessage:message:760339"},"lastPostingActivityTime":"2022-07-04T14:18:46.572+10:00","lastPostTime":"2022-07-04T14:18:46.572+10:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:760339":{"__typename":"ModerationData","id":"moderation_data:760339","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message760339AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Staffing_and_Payroll/67633/1/errorLog.txt\"}":{"__typename":"Attachment","id":"attachment:message760339AttachmentNumber1","filename":"errorLog.txt","filesize":13620,"contentType":"text/plain","url":"https://community.myob.com/t5/s/myob/attachments/myob/Staffing_and_Payroll/67633/1/errorLog.txt"},"Revision:revision:760339_1":{"__typename":"Revision","id":"revision:760339_1","lastEditTime":"2022-05-30T15:12:01.042+10:00"},"AcceptedSolutionMessage:message:760432":{"__typename":"AcceptedSolutionMessage","id":"message:760432","conversation":{"__ref":"Conversation:conversation:760339"},"author":{"__ref":"User:user:260437"},"revisionNum":1,"uid":760432,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumReplyMessage:message:760431"},"subject":"Re: Can't access employee card","moderationData":{"__ref":"ModerationData:moderation_data:760432"},"body":"

Hi MeganHall,

\n

 

\n

No problem, I have just run the script over your file to correct this error. 

\n

 

\n

Do reach out if the issue persists.

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

\n

 

\n

 

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Hi ,

\n

 

\n

No problem, I have just run the script over your file to correct this error. 

\n

 

\n

Do reach out if the issue persists.

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

\n

 

\n

 

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Sorry, see below:

 

serial number 8209

Compnay file ID 5

","body@stringLength":"86","rawBody":"

Sorry, see below:

 

serial number 8209

Compnay file ID 5

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Good morning

 

I am trying to access another employee card and am having the same issue as previously

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Hi MeganHall,

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Thank you for letting me know. 

\n

 

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I've just run the script over your file to correct this. Do reach out if the issue persists.

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This is happening again with a new employee, Darrell Saward. Can you please fix. It seems to be occurring with new staff we do the employee onboarding for 

Thanks 

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