Unable to access employee card

Question

Hi, I have been unable to access/open 2 particular employee cards. Could you please suggest how I solve this problem, thanks.

earl_hd · Accepted Answer

Hi Prachi_T ,Thank you for the information. I've implemented some backend changes that should resolve the issue. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you!&nbsp;Regards,Earl

prachi_t · Answer

Hi Earl_HD ,&nbsp;&nbsp;Thank you so much. Its working now. Really appreciate it.

earl_hd · Answer

Hi Prachi_T ,Welcome to the Community Forum! Thank you for reaching out. We have an online script that we can run on your file to resolve this issue. Could you please reply with the last four digits of your Serial Number and Company File ID? Thank you!Looking forward to your response.Regards,Earl

isaiah_c · Answer

Hi Prachi_T,
&nbsp;
Thanks for the post. To fix the issue and access your employee card as soon as possible, please reach out to our live chat agent through our virtual assistant MOCA or create a support case via MyAccount.
&nbsp;
Regards,
Sai

prachi_t · Answer

Hi Earl, the last 4 digits of the serial number are 9032 and company file ID is 1.&nbsp;Thanks&nbsp;

prachi_t · Answer

Hi Earl_HD ,&nbsp;I restarted MYOB but still can't access the employe cards. Is there something else we can do?&nbsp;&nbsp;

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Unable to access employee card

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