Forum Discussion

Jessica_Bishop's avatar
Jessica_Bishop
Contributing User
4 months ago

Unable to open Employee Card

I am unable to open one employee card.  Keep getting error "Somethings gone wrong Accountright needs to close".  Looking at previous support posts, it appears a script will need to be run on our file?

 

Please Help

 

  • Princess_R's avatar
    Princess_R
    4 months ago

    Hi Jessica_Bishop,

     

    Running into the "Something went wrong" error can definitely disrupt your workflow, but no worries! I've already fixed your company file, so you should be able to open your employee card file now. If you hit any more snags, just let us know.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 months ago

    Hi Jessica_Bishop,

     

    Running into the "Something went wrong" error can definitely disrupt your workflow, but no worries! I've already fixed your company file, so you should be able to open your employee card file now. If you hit any more snags, just let us know.

     

    Cheers,

    Princess

    • LG_54321's avatar
      LG_54321
      4 months ago

      Hi Princess R, 

      I am having the same issue, could you please assist.

       

    • Jessica_Bishop's avatar
      Jessica_Bishop
      Contributing User
      3 months ago

      Hi Princess

      This same problem has popped up again, can you please have a look and run a script to fix?

      It's frustrating having to get this fixed every few weeks, especially when we are needing to update our staff files regularly. Is there a reason this happens?

       

      Thanks,

      Jess Bishop

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        3 months ago

        Hi Jessica_Bishop,

         

        I totally get how frustrating it can be to deal with recurring issues with opening the employee card file, especially when you need to update staff files regularly. This error occurs when you make changes to an employee's pay and tell the system to remember these changes for next time. Doing this incorrectly can cause the system to get confused and show an error when you try to view that employee's details again.

        I've run a fixed script on your file, so you should be able to open the employee card file without any issues. Just log out and log back in again before accessing the card file.

         

        Cheers,

        Princess

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi LG_54321,

       

      Welcome to the Community Forum!

       

      I see that you're also unable to open the employee card file. So I've also applied a fix script to your file, so you should be able to open your employee card file now. If you run into any more issues, just let us know.

       

      Cheers,

      Princess

  • LeanneW1's avatar
    LeanneW1
    2 months ago

    I'm unable to update a current employees card (just to change some address details etc) and I get the same error message.  Is this likely to be a similar thing?

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 months ago

      Hi LeanneW1,

       

      The error is likely caused by the same issue. I ran the same fixes on your file as the others, so it should remove the error message now. If you encounter the same issue again, you can create a support ticket from the MyAccount window or reach out to the live chat team through MOCA.

       

      Feel free to post again if you need any other help.

       

      Thanks,
      Genreve

  • LeanneW1's avatar
    LeanneW1
    2 months ago

    Thanks Genreve - I've tried to update the card but am still getting the error message.  I've logged a support ticket now.

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 months ago

      Hi LeanneW1,

       

      That is great to hear. Rest assured, they'll assist you in running the script needed on your file and work to resolve this issue as quickly as possible. If you have any additional concern in the future, feel free to post again.

       

      Regards,

      Sai 

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