Forum Discussion

PetalsinPots's avatar
9 months ago
Solved

unable to access files

I have been waiting on the phone for the last two days for support but noone seems to work there anymore.  I have an older version of Account Right and when |I try and log on, it tells me to confirm my file by phone - what a joke!

Can anyone offer a solution.

 

 

 

 

  • Hi PetalsinPots,

     

    Thank you for the post and welcome to the Community Forum! We appreciate you for bringing your concern to us and I regret to know that you are having some challenges when it comes to confirming your file. I'm sorry to hear that your having issues with contacting our phone support. I'll be more than happy to help you with this. I'll send you a private message to further assist you with this confirmation.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

2 Replies

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi PetalsinPots,

     

    Thank you for the post and welcome to the Community Forum! We appreciate you for bringing your concern to us and I regret to know that you are having some challenges when it comes to confirming your file. I'm sorry to hear that your having issues with contacting our phone support. I'll be more than happy to help you with this. I'll send you a private message to further assist you with this confirmation.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi PetalsinPots,

     

    Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai