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WMM
Contributing Cover User
2 years ago

Re: Re-activated user has reset password but is not being sent a re-activation code

Hi Hannah_V,

 

Yes we have checked that. There is no email from MYOB in her Spam/Junk folder. I have access to our Spam filter at a server level and have checked that no email has been sent to her at all for a re-activation code. She only has had an email from MYOB for a Password reset.

 

Regards,

 

Wendy

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Hello, I have an older version of MYOB, and am unable to confirm my company file online. 

Can someone please help me? I have had this problem before, and was helped through this Community Forum, for which I was extremely grateful. I hope I can be helped again.

Thank you - I'd really appreciate it.

Angie

","body@stringLength":"334","rawBody":"

Hello, I have an older version of MYOB, and am unable to confirm my company file online. 

Can someone please help me? I have had this problem before, and was helped through this Community Forum, for which I was extremely grateful. I hope I can be helped again.

Thank you - I'd really appreciate it.

Angie

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I have had this problem before, and was helped through this Community 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file","moderationData":{"__ref":"ModerationData:moderation_data:859262"},"body":"

Hello again, I've been trying to follow the detailed instructions to try and sort this out myself - but to no avail.

I'm feeling really stressed about it, and would really appreciate it if someone could help me. 

Thank you so much. Angie.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-02-27T11:04:36.541+11:00","lastPublishTime":"2024-02-27T11:04:36.541+11:00","metrics":{"__typename":"MessageMetrics","views":262},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Accounting_Software_General/message:859209/message:859262","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:859268"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"262","rawBody":"

Hello again, I've been trying to follow the detailed instructions to try and sort this out myself - but to no avail.

I'm feeling really stressed about it, and would really appreciate it if someone could help me. 

Thank you so much. Angie.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:859262_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:859268":{"__typename":"ModerationData","id":"moderation_data:859268","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:859268":{"__typename":"ForumReplyMessage","uid":859268,"id":"message:859268","revisionNum":1,"author":{"__ref":"User:user:293965"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"parent":{"__ref":"ForumReplyMessage:message:859262"},"conversation":{"__ref":"Conversation:conversation:859209"},"subject":"Re: Unable to confirm company file","moderationData":{"__ref":"ModerationData:moderation_data:859268"},"body":"

Hi, angieb1. Thank you for reaching out here in Community Forum. We apologised for the delayed response. 

\n


We're constantly seeking ways to save you time because we know it's valuable. That's why we've streamlined the process for confirming company files with AccountRight Classic v19, AccountEdge, and New Zealand Payroll. Now, you can easily generate a confirmation code using our dedicated self-service option. Simply visit http://help.myob.com/confirmation whenever you need it – no need to reach out to support!

\n

 

\n

For full details, check out Help Article: Activating and confirming older MYOB products.

\n

 

\n

Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted.

\n

 

\n

Using the current version of AccountRight and need to confirm a company file? Check out Help Article: About activation and confirmation

\n

 

\n

Best regards,

\n

Hannah

\n

 

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Hi, . Thank you for reaching out here in Community Forum. We apologised for the delayed response. 

\n


We're constantly seeking ways to save you time because we know it's valuable. That's why we've streamlined the process for confirming company files with AccountRight Classic v19, AccountEdge, and New Zealand Payroll. Now, you can easily generate a confirmation code using our dedicated self-service option. Simply visit http://help.myob.com/confirmation whenever you need it – no need to reach out to support!

\n

 

\n

For full details, check out Help Article: Activating and confirming older MYOB products.

\n

 

\n

Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted.

\n

 

\n

Using the current version of AccountRight and need to confirm a company file? Check out Help Article: About activation and confirmation

\n

 

\n

Best regards,

\n

Hannah

\n

 

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Hi Hannah,

Thank you for your reply. I've followed those instructions and was told I now have full access.

Unfortunately, it is 'Read only'.

Can you please tell me how to override this?

I have a Version 2015.3.17.3339.

We don't intend updating as we are soon to retire and won't need to be doing BAS Returns then.

 

Can you please help with this new issue? 

Thank you. Angie

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-02-27T14:02:14.501+11:00","lastPublishTime":"2024-02-27T14:02:14.501+11:00","metrics":{"__typename":"MessageMetrics","views":224},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Accounting_Software_General/message:859209/message:859306","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"439","rawBody":"

Hi Hannah,

Thank you for your reply. I've followed those instructions and was told I now have full access.

Unfortunately, it is 'Read only'.

Can you please tell me how to override this?

I have a Version 2015.3.17.3339.

We don't intend updating as we are soon to retire and won't need to be doing BAS Returns then.

 

Can you please help with this new issue? 

Thank you. Angie

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Hi, angieb1. Thank you for letting me know. I sent you a private message to expedite the resolution process, please check your inbox. 

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Hi, . Thank you for letting me know. I sent you a private message to expedite the resolution process, please check your inbox. 

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