Forum Discussion

angieb1's avatar
Contributing User
4 months ago

Unable to confirm company file

Hello, I have an older version of MYOB, and am unable to confirm my company file online. 

Can someone please help me? I have had this problem before, and was helped through this Community Forum, for which I was extremely grateful. I hope I can be helped again.

Thank you - I'd really appreciate it.


  • Hi, angieb1. Thank you for letting me know. I sent you a private message to expedite the resolution process, please check your inbox. 

4 Replies

  • angieb1's avatar
    Contributing User

    Hello again, I've been trying to follow the detailed instructions to try and sort this out myself - but to no avail.

    I'm feeling really stressed about it, and would really appreciate it if someone could help me. 

    Thank you so much. Angie.

    • Hannah_V's avatar
      MYOB Moderator

      Hi, angieb1. Thank you for reaching out here in Community Forum. We apologised for the delayed response. 

      We're constantly seeking ways to save you time because we know it's valuable. That's why we've streamlined the process for confirming company files with AccountRight Classic v19, AccountEdge, and New Zealand Payroll. Now, you can easily generate a confirmation code using our dedicated self-service option. Simply visit whenever you need it – no need to reach out to support!


      For full details, check out Help Article: Activating and confirming older MYOB products.


      Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted.


      Using the current version of AccountRight and need to confirm a company file? Check out Help Article: About activation and confirmation


      Best regards,



      • angieb1's avatar
        Contributing User

        Hi Hannah,

        Thank you for your reply. I've followed those instructions and was told I now have full access.

        Unfortunately, it is 'Read only'.

        Can you please tell me how to override this?

        I have a Version 2015.3.17.3339.

        We don't intend updating as we are soon to retire and won't need to be doing BAS Returns then.


        Can you please help with this new issue? 

        Thank you. Angie