Forum Discussion

WMM's avatar
WMM
Contributing Cover User
2 years ago

Re-activated user has reset password but is not being sent a re-activation code

I have re-activated a user and she was sent an email to reset her password which she has done but then is not being sent any Two-factor Verification Code emails and so can't access our files.   Ple...
Hannah_V's avatar
Hannah_V
Former Staff
2 years ago

Hi, WMM. Thanks for reaching out.

 

We understand that the user is not able to receive any Two-factor Verification Code in her email. Did she tried to check her spam or junk messages?
Kindly let us know and we are happy to assist you!

 

Best regards,

Hannah

WMM's avatar
WMM
Contributing Cover User
2 years ago

Hi Hannah_V,

 

Yes we have checked that. There is no email from MYOB in her Spam/Junk folder. I have access to our Spam filter at a server level and have checked that no email has been sent to her at all for a re-activation code. She only has had an email from MYOB for a Password reset.

 

Regards,

 

Wendy

  • Hannah_V's avatar
    Hannah_V
    Former Staff
    2 years ago

    Hi, WMM. Thanks for your response. Can you send her email through a private message as well as her First and Last Name? We would like to further check this concern. Thanks. 

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