Hi there
I am trying to reactivate a user and have checked the box and resent the invite. However they do not appear on the user list in my.myob nor can they access our company file.
Can anyone help with this?
Many thanks
Hi sroberts
Thank you for letting me know. Can you please try it now, I have given you access.
Cheers,
Princess
Hi sroberts
Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.
In AccountRight, users with Administrator access can change, edit and delete the user access. To display the lists of your users go to Set up menu >> select User access.
To reactivate an inactive user you may follow the instruction below:
If this doesn't work you can invite a new user, for more information about this you may look through this Help Article, Inviting a user, that has detailed instruction to assist with this.
Please feel free to post again I'm happy to assist.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Princess
Thanks Princess,_R. This is what I have tried and then I invited them to get access to the company file. Then when they log in the company file does not appear. If I go into my.myob they do not appear on the list as having accepted the invitation and if I go to invite them again it says they have already been invited.
I can't create them as a new user as they have the same email address that they had before when they worked for us.
How can I get them access?
Thanks
Hi @sroberts
Thank you for your reply. I am happy to take a look into this for you, can you please send me a Private message with the following information:
*activate user access
Cheers,
Princess
