Forum Discussion

WMM's avatar
WMM
Contributing Cover User
2 years ago

Re-activated user has reset password but is not being sent a re-activation code

I have re-activated a user and she was sent an email to reset her password which she has done but then is not being sent any Two-factor Verification Code emails and so can't access our files.   Ple...
WMM's avatar
WMM
Contributing Cover User

Hi Hannah_V,

 

Yes we have checked that. There is no email from MYOB in her Spam/Junk folder. I have access to our Spam filter at a server level and have checked that no email has been sent to her at all for a re-activation code. She only has had an email from MYOB for a Password reset.

 

Regards,

 

Wendy

Hannah_V's avatar
Hannah_V
Former Staff
2 years ago

Hi, WMM. Thanks for your response. Can you send her email through a private message as well as her First and Last Name? We would like to further check this concern. Thanks. 

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