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Gentles's avatar
Gentles
Contributing Cover User
10 months ago
Solved

Unable to confirm company file

Using older version of MYOB Basics AU but Unable to confirm company file yet again.

Version:  2013.1.15.2188

File Version:  2013.1.15.3016

 

 

  • Earl_HD's avatar
    Earl_HD
    10 months ago

    Hi Gentles 

    Thanks for letting us know that your problem is now resolved. Feel free to post again, we are happy to help. 

     

    There might a possibility that the file needs to be activate again within 60-90days (about 3 months)   



    Regards,
    Earl

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  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    10 months ago

    HI Gentles 

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.

     

    I understand that you wanted to confirm your company file. In this matter, if the online confirming, phone number does not work and confirmation window asks only for a confirmation code, you can check on this link: https://confirmation.myob.com/confirm and enter your serial number and company file code. 

     

    If this option did not work or the confirmation window and requires you to upload a license file. Please send a Private Message with this details. 

    • Serial Number 
    • Full name 
    • Email Address
    • Company Name 

    I'll wait for your response. 

     

    Thanks, 

    Cel

     

    • Gentles's avatar
      Gentles
      Contributing Cover User
      10 months ago

      2 questions:

      1.    I have the Product Serial Number OK but I don't understand what the "Company File Code" is.  please explain where/how I find it

      2.   How do I "send a Private Message"

      • Celia_B's avatar
        Celia_B
        MYOB Moderator
        10 months ago

        HI Gentles 

         

        Thank you for getting back to us and provide an update on the issue. And thank you so much for your patience. We have granted you an access to our private message. You can now start sending the details through our private message so we can assist you with your concern.

         

        You can access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon.

         

        or Just click on the highlighted word Private Message. 

         

        Waiting for your reply

         

        Thanks 

        Cel