Thank you for your post. I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.
I understand that you wanted to confirm your company file. In this matter, if the online confirming, phone number does not work and confirmation window asks only for a confirmation code, you can check on this link: https://confirmation.myob.com/confirm and enter your serial number and company file code.
If this option did not work or the confirmation window and requires you to upload a license file. Please send a Private Message with this details.
Thank you for getting back to us and provide an update on the issue. And thank you so much for your patience. We have granted you an access to our private message. You can now start sending the details through our private message so we can assist you with your concern.
You can access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon.
or Just click on the highlighted word Private Message.
Thanks again for getting back to us. Your patience is very much appreciated. We have granted you an access again to our Private Message, Can you please try it again to be able to send me the details on your account so I can assist you further.
Again, you can access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon.
in this regard, when you tried to confirm your company file, did it ask you for a confirmation code or a license file? If a confirmation code is needed, kindly check the link https://confirmation.myob.com/confirm to generate a confirmation code. You may also check The Help Article: About activation and confirmation for further information.
Waiting for your response.
Thanks,
Cel
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
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2 questions:
1. I have the Product Serial Number OK but I don't understand what the \"Company File Code\" is. please explain where/how I find it
2. How do I \"send a Private Message\"
","body@stringLength":"242","rawBody":"
2 questions:
1. I have the Product Serial Number OK but I don't understand what the \"Company File Code\" is. please explain where/how I find it
2. How do I \"send a Private Message\"
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Thanks for letting us know that your problem is now resolved. Feel free to post again, we are happy to help.
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There might a possibility that the file needs to be activate again within 60-90days (about 3 months)
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Regards, Earl
","kudosSumWeight":0,"repliesCount":0,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:830535_2"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:829853":{"__typename":"ModerationData","id":"moderation_data:829853","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:829839":{"__typename":"ModerationData","id":"moderation_data:829839","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:283343":{"__typename":"User","id":"user:283343","login":"Celia_B","uid":283343,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:61"},"email":"","messagesCount":2094,"biography":null,"topicsCount":0,"kudosReceivedCount":61,"kudosGivenCount":2,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-07T08:30:05.115+10:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":144,"entityType":"USER","eventPath":"community:myob/user:283343"},"Rank:rank:61":{"__typename":"Rank","id":"rank:61","position":9,"name":"MYOB Staff","color":"A130F5","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:829839":{"__typename":"ForumReplyMessage","id":"message:829839","revisionNum":1,"uid":829839,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"conversation":{"__ref":"Conversation:conversation:829797"},"subject":"Re: Unable to confirm company file","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:829839"},"body":"
Thank you for your post. I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.
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\n
I understand that you wanted to confirm your company file. In this matter, if the online confirming, phone number does not work and confirmation window asks only for a confirmation code, you can check on this link: https://confirmation.myob.com/confirm and enter your serial number and company file code.
\n
\n
If this option did not work or the confirmation window and requires you to upload a license file. Please send a Private Message with this details.
\n
\n
Serial Number
\n
Full name
\n
Email Address
\n
Company Name
\n
\n
I'll wait for your response.
\n
\n
Thanks,
\n
Cel
\n
","body@stringLength":"1295","rawBody":"
HI
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\n
Thank you for your post. I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.
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\n
I understand that you wanted to confirm your company file. In this matter, if the online confirming, phone number does not work and confirmation window asks only for a confirmation code, you can check on this link: https://confirmation.myob.com/confirm and enter your serial number and company file code.
\n
\n
If this option did not work or the confirmation window and requires you to upload a license file. Please send a Private Message with this details.
\n
\n
Serial Number
\n
Full name
\n
Email Address
\n
Company Name
\n
\n
I'll wait for your response.
\n
\n
Thanks,
\n
Cel
\n
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Thank you for getting back to us and provide an update on the issue. And thank you so much for your patience. We have granted you an access to our private message. You can now start sending the details through our private message so we can assist you with your concern.
\n
\n
You can access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon.
\n
\n
or Just click on the highlighted word Private Message.
Thank you for getting back to us and provide an update on the issue. And thank you so much for your patience. We have granted you an access to our private message. You can now start sending the details through our private message so we can assist you with your concern.
\n
\n
You can access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon.
\n
\n
or Just click on the highlighted word Private Message.
\n
\n
Waiting for your reply
\n
\n
Thanks
\n
Cel
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:829868_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:829963":{"__typename":"ModerationData","id":"moderation_data:829963","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:829963":{"__typename":"ForumReplyMessage","uid":829963,"id":"message:829963","revisionNum":1,"author":{"__ref":"User:user:83890"},"readOnly":true,"repliesCount":5,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"parent":{"__ref":"ForumReplyMessage:message:829868"},"conversation":{"__ref":"Conversation:conversation:829797"},"subject":"Re: Unable to confirm company file","moderationData":{"__ref":"ModerationData:moderation_data:829963"},"body":"
Logged into \"Comunity Forum OK\" but when I click onto my \"Avatar\" (Never heard of this term before), I only get the options to select:
A \"Bell\" with 0 Unread messages
My Profile
My Post
My Setting
My Subscriptions
Help
Sign Out
There is no \"envelope icon\" or \"Private Message\"
Logged into \"Comunity Forum OK\" but when I click onto my \"Avatar\" (Never heard of this term before), I only get the options to select:
A \"Bell\" with 0 Unread messages
My Profile
My Post
My Setting
My Subscriptions
Help
Sign Out
There is no \"envelope icon\" or \"Private Message\"
What next?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:829963_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:830058":{"__typename":"ModerationData","id":"moderation_data:830058","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:830058":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:283343"},"id":"message:830058","revisionNum":1,"uid":830058,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"parent":{"__ref":"ForumReplyMessage:message:829963"},"conversation":{"__ref":"Conversation:conversation:829797"},"subject":"Re: Unable to confirm company file","moderationData":{"__ref":"ModerationData:moderation_data:830058"},"body":"
Thanks again for getting back to us. Your patience is very much appreciated. We have granted you an access again to our Private Message, Can you please try it again to be able to send me the details on your account so I can assist you further.
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Again, you can access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon.
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in this regard, when you tried to confirm your company file, did it ask you for a confirmation code or a license file? If a confirmation code is needed, kindly check the link https://confirmation.myob.com/confirm to generate a confirmation code. You may also check The Help Article: About activation and confirmation for further information.
Thanks again for getting back to us. Your patience is very much appreciated. We have granted you an access again to our Private Message, Can you please try it again to be able to send me the details on your account so I can assist you further.
\n
\n
Again, you can access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon.
\n
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in this regard, when you tried to confirm your company file, did it ask you for a confirmation code or a license file? If a confirmation code is needed, kindly check the link https://confirmation.myob.com/confirm to generate a confirmation code. You may also check The Help Article: About activation and confirmation for further information.
