Forum Discussion

Gentles's avatar
Gentles
Contributing Cover User
12 months ago
Solved

Unable to confirm company file

Using older version of MYOB Basics AU but Unable to confirm company file yet again. Version:  2013.1.15.2188 File Version:  2013.1.15.3016    
  • Earl_HD's avatar
    Earl_HD
    11 months ago

    Hi Gentles 

    Thanks for letting us know that your problem is now resolved. Feel free to post again, we are happy to help. 

     

    There might a possibility that the file needs to be activate again within 60-90days (about 3 months)   



    Regards,
    Earl

Gentles's avatar
Gentles
Contributing Cover User

2 questions:

1.    I have the Product Serial Number OK but I don't understand what the "Company File Code" is.  please explain where/how I find it

2.   How do I "send a Private Message"

Celia_B's avatar
Celia_B
MYOB Moderator
12 months ago

HI Gentles 

 

Thank you for getting back to us and provide an update on the issue. And thank you so much for your patience. We have granted you an access to our private message. You can now start sending the details through our private message so we can assist you with your concern.

 

You can access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon.

 

or Just click on the highlighted word Private Message. 

 

Waiting for your reply

 

Thanks 

Cel

 

  • Gentles's avatar
    Gentles
    Contributing Cover User
    12 months ago

    Logged into "Comunity Forum OK" but when I click onto my "Avatar" (Never heard of this term before), I only get the options to select:

    A "Bell" with 0 Unread messages

    My Profile

    My Post

    My Setting

    My Subscriptions

    Help

    Sign Out

     

    There is no "envelope icon"  or "Private Message"

     

    What next?

    • Celia_B's avatar
      Celia_B
      MYOB Moderator
      12 months ago

      Hi Gentles 

       

      Thanks again for getting back to us. Your patience is very much appreciated. We have granted you an access again to our Private Message, Can you please try it again to be able to send me the details on your account so I can assist you further. 

       

      Again, you can access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon. 

       

      in this regard, when you tried to confirm your company file, did it ask you for a confirmation code or a license file? If a confirmation code is needed, kindly check the link https://confirmation.myob.com/confirm to generate a confirmation code. You may also check The Help Article: About activation and confirmation for further information.

       

      Waiting for your response. 

       

      Thanks, 

      Cel

       

      • Gentles's avatar
        Gentles
        Contributing Cover User
        12 months ago

        As requested, I sent a "Private Message" with details 2 days ago but I have not had any reply.

        I have now been without MYOB access for 5 days and have no clear path forward towards a resolution.

        The suggested "https://confirmation.myob.com/confirm" fails with error message "The serial number or registration code is incorrect."

         

        What Now?