Forum Discussion

GLGL's avatar
GLGL
Contributing User
9 months ago

Unable to confirm company file online

Hi

I am unable to confirm company files online, can someone assist with?

Thanks

  • Princess_R's avatar
    Princess_R
    9 months ago

    Hi GLGL,

     

    Thank you for providing the information via private message.

     

    I've successfully unlocked and activated each company file you've mentioned, and I've also sent the license file to your email just in case the software prompts you to confirm your files. You should be able to open the files and continue your work.

     

    Feel free to create a new post again if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    9 months ago

    Hi GLGL,

     

    Thank you for your post and your patience in waiting for a response.

     

    Could you please confirm if you still need assistance with confirming your file? If so, could you provide the last four digits of your serial number and the company file ID number?

     

    On the other hand, you can also reach out to our virtual assistant, MOCA, on our website, or you can submit a support request via my account at myob.com. 

     

    Feel free to respond if you need further assistance.

     

    Cheers,

    Princess

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      9 months ago

      Hi GLGL,

       

      Thank you for providing the information via private message.

       

      I've successfully unlocked and activated each company file you've mentioned, and I've also sent the license file to your email just in case the software prompts you to confirm your files. You should be able to open the files and continue your work.

       

      Feel free to create a new post again if you need further assistance.

       

      If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

       

      Cheers,

      Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.