Forum Discussion

dlow2020's avatar
dlow2020
Experienced User
11 months ago

confirming company

I need to submit my June quarterly BAS but can;t access my MYOB.

It is asking to confirm my file and won't allow my to confirm online.

It requires me to confirm by phone.

Product: AccountRight Basics AU

Version: 2013.5.15.9262

File Version: 2013.5.15.9458

 

Co file id:1

Please help as my BAS in due now  

  • Hi dlow2020,

     

    Thank you for reaching out to us and I'm sorry for the late response. I'm sorry to hear that you're having an issue confirming your company file and I'll be glad to assist you with this. I've sent the license file to your email address. Please select the option confirm by phone and attach the license file that I've sent and let me know how it goes.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

     

3 Replies

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi dlow2020,

     

    Thank you for reaching out to us and I'm sorry for the late response. I'm sorry to hear that you're having an issue confirming your company file and I'll be glad to assist you with this. I've sent the license file to your email address. Please select the option confirm by phone and attach the license file that I've sent and let me know how it goes.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

     

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi dlow2020,

         

        Thank you for your response. That's great to hear! I'm glad that your issue has now been resolved. If you have any concerns in the future, feel free to post in our Community Forum. Have a great day!

         

         

        Please let me know if you need further help.

         

        Kind regards,

        Sai